Customer Service Advisor - Wanaka

Customer Service Advisor – Wanaka

Live, work and play in Aotearoa New Zealand’s most spectacular setting. 

No two days at Queenstown Lakes District Council are the same.  Every day we provide services, facilities and programmes essential to the health and wellbeing of our people and environment, while stepping up to the challenges and opportunities that come with being New Zealand’s fastest growing territorial authority. 

We’re proud to be QLDC.  Our people are motivated by a shared purpose driven by care, connection and community.  All our roles are at the heart of a dynamic and diverse set of communities where you will be making a genuine difference every day.  Join us.

We’re looking for a Customer Service Advisor to join our highly motivated Wanaka-based team on a fixed-term basis for six months.               

What you’ll be doing / He aha te mahi As a Customer Service Advisor, you will be responsible for providing timely and effective services to the QLDC ratepayers and other stakeholders.

The role will involve: *Establishing ongoing dialogues with internal customers, ensuring delivery satisfaction. *Ensuring enquiry resolution at the first point of contact whenever possible. *Inputting into our Request for Service (RFS) system complaints from the public relating to our infrastructure faults for our contractors to manage. *Dealing with public and internal staff via counter, email and phone. *Responding to correspondence and forwarding to the appropriate contractors.

What you’ll bring to the role / Ko wai to Pukeka Our ideal candidate will have proven experience in customer service and/or an administration role previously. You will be highly organised with an excellent eye for detail.

To best succeed in this role, you’ll have: *A relevant tertiary qualification is highly desirable. *Proven ability to establish and maintain effective relationships with customers and gain their trust and respect. *Experience in effectively managing supplier contracts. *Proven ability to establish and maintain effective relationships with customers and gain their trust and respect.

To apply, please follow the link and apply online with your CV and Cover Letter. Please direct any questions to Suz McColl, Customer Services Manager, on suzanne.mccoll@qldc.govt.nz

Applications close: Tuesday, 20th January 2026.  

Please note, we will review and process applications as they come through. We encourage your early application.