Customer Service & Logistics Coordinator
OneStaff Tauranga
Listing Description
Description
This is a hands-on customer service and operations role where you will take ownership of the full customer order journey - from processing orders through to coordinating domestic and international shipping and ensuring on-time delivery. Working closely with Finance and Operations Team, this role suits someone who thrives on variety, takes ownership, and isn’t afraid to put their hand up and get things done in a busy environment.Key ResponsibilitiesCustomer Service & Order Management
- Respond to customer enquiries in a professional and timely manner.
- Process and manage sales orders daily.
- Maintain accurate customer and order information within the ERP system.
- Coordinate order fulfilment while considering production lead times and shipping requirements.Logistics & Supply Chain
- Arrange domestic and international freight shipments.
- Prepare shipping documentation including packing lists, commercial invoices, export documentation, and tariff codes.
- Liaise with freight providers, couriers, and customers regarding delivery schedules.
- Coordinate product returns and freight movements.
- Support continuous improvement of freight and logistics processes.Finance & Administration
- Assist with purchase order processing and receipting.
- Support invoice processing and administration.
- Raise freight invoices and manage freight cost on-charging.
- Provide general administrative support across the business as required.
- Ensure company policies and procedures are followed.About You
To be successful in this role, you will bring:
- Previous administration and logistics/shipping experience.
- Strong customer service skills and a customer-first mindset.
- Excellent attention to detail and reconciliation abilities.
- Strong Microsoft Office skills, particularly Excel.
- The ability to work independently and take initiative.
- Experience working within ERP systems (preferred).
- Experience within manufacturing, supply chain, or export-focused environments will be highly regarded.Personal Attributes
- Strong-willed, resilient, and confident in taking ownership of tasks.
- Proactive with a high level of initiative and a continuous improvement mindset.
- Comfortable identifying opportunities to improve systems and processes.
- Willing to step outside of your core responsibilities and support the wider team when needed.
- Highly organised with exceptional time management skills.
- Adaptable, flexible, and able to thrive in a changing environment.
- Positive, solutions-focused, and hands-on in your approach.What's on Offer?
- Diverse role with plenty of variety.
- Opportunity to work within a collaborative and supportive team.
- Exposure to international logistics and supply chain operations.
- Stable, full-time position with a reputable New Zealand business.
If you're looking for a role where no two days are the same and you enjoy balancing customer service, administration, logistics, and operations, we'd love to hear from you.
Application details
Please apply online with your CV and a short cover letter outlining your relevant experience.
OneStaff Tauranga
OneStaff are NZ owned industrial recruitment specialists, with 16 branches across NZ. OneStaff recruitment specialists are all about helping build New Zealand Industry and creating better lives through better work. Where employment is concerned, we work with you to make your life better. We work to four key values which we can both expect from each other. Together they form the acronym T.A.H.I.
- Teamwork – meaning we act with genuine intent of a desired outcome and positive action as a collective. We are all in this together and need to rely on each other.
- Accountability – means we take responsibility and ownership for our actions and efforts regardless of outcome. Positive and negative - we own what we say and do and learn from it, honestly and reliably.
- Hustle – It means that we work hard for you every single day. It means a focused purpose. It means working smarter, more efficiently and effectively for better outcomes. It means we go to the lengths to reach that outcome that other people won't, and we do this with a sense of joy, pride, and purpose, because we love it.
- Impact – means we influence and deliver positive change for customers and industry. It means we can describe what differentiates us and they will notice that difference. It’s the evidence and value of a positive outcome. It’s the outcome of having a positive impact through delivery of our services.
These values ensure we work side by side with our clients and candidates delivering positive outcomes to grow our people and New Zealand industry
OneStaff is committed to these principles and direction, and every person we engage with has a part to play in delivering the results we achieve. All the above forms what we refer to as "Working as One" - Working with you for a common purpose and goal, based on your motivations and desired outcome. Whether it’s a new job, development, better conditions, better work/life balance, or help steer you in a new direction, we work together to achieve what’s best for you
