Checkout Manager

At New World Thorndon, we pride ourselves on creating a shopping experience that's welcoming, efficient, and full of friendly faces. As a Checkout Manager, you'll play a crucial role in leading our front-end team to make every customer's visit a great one. We're looking for an experienced and motivated individual who understands the importance of their role in shaping the customer experience.

If you're a natural people leader who thrives in a busy, customer-focused environment, this could be the perfect next step in your retail leadership journey.

What You'll Be Doing

• As a Checkout Manager, you'll be at the forefront of our commitment to excellent customer service
• Leading, training, and inspiring our checkout team of currently 60 staff members
• Managing daily checkout operations — from rostering and performance
• Creating a positive, respectful, and supportive team culture built on communication and care
• Ensuring all service, compliance, and health & safety standards are met and exceeded
• Looking for opportunities to improve processes and enhance the overall checkout experience

What You'll Bring

• Proven leadership experience in retail, customer service, or a similar large, fast-paced environment
• Preference to current Checkout Managers or Assistant Checkout Managers
• Excellent communication, problem-solving, and organisational skills
• A calm, professional approach — even when things get busy! A passion for people, teamwork, and creating great customer experiences

Why Join New World Thorndon?

At New World Thorndon, we believe that leadership is about supporting others to succeed. As a part of our passionate team, you'll have the opportunity to grow both personally and professionally. We value collaboration, growth, and a positive work culture. We offer development opportunities, competitive remuneration, and the chance to make a real impact in one of Wellington's leading supermarkets.

If you're ready to guide a team, make an impact, and deliver excellence every day — we want to hear from you. Apply Now with your CV and a brief cover letter telling us why you'd make a great Checkout Manager at New World Thorndon. This is a Full-time position, working at least one day at the weekend. 

For additional information regarding the role, please get in touch with Rhea on 04 499 9041.

All applicants must have the legal right to work in New Zealand.