Customer Service Representative 1
Ballance Agri-Nutrients Ltd
Listing Description
Description
CUSTOMER SERVICE REPRESENTATIVE
- No late nights or weekends!
- Excellent career progression opportunities with an employer that spans all of Aotearoa
- Competitive remuneration package which includes free Life and Medical insurance
WHY BALLANCE?
Whilst we work in a fast paced environment, you'll always have a supportive team around you, and your good work will be rewarded with a competitive remuneration package. We also offer:
- Work from home opportunities once you are fully trained
- No late nights or weekend shifts mean you get to enjoy more time to do what you love
- Access to free confidential support services including EAP
- Free Life, Income and Trauma Insurance.
- Job security and excellent career progression opportunities
ABOUT THE ROLE
Located within our Mount Maunganui office, our Customer Service team provide both inbound and outbound support. They are committed to:
- Creating memorable experiences for our customers by providing exceptional support
- Processing orders and identifying ways to make it easier for our customers to do business with us
- Taking ownership of queries received from our core customers through our various communication channels including undertaking outbound calling
- Maintaining accuracy of customer master data
- Proactively engage with Ballance customers, building rapport and maximising opportunities around sales
ABOUT YOU
You don't need to be an expert to start with us as we are committed to providing full training. If you have a customer services background and know what it means to give really good service, then we are keen to hear from you if:
- You have a can-do attitude and a flexible approach
- You work well in high pressure situations - the busyness energises you!
- You thrive on challenge and change
- You have high attention to detail, proven customer service skills, and excellent communication
- You have experience in a customer services type role
ABOUT US
We love New Zealand and we care about our growth, our land and our people. We work together to create a future we can all be proud of every day. Our values of Imagination, Bravery, Connections and Honesty mean we look out for each other and stand for what we believe in. We take ownership for growing and developing ourselves, and supporting and challenging each other so we can all reach our full potential. Here at Ballance, you have a part to play. You can make your place and are free to make a real difference. We'd would love for you to join us – “Growing together, caring for people and the land. All in for the future of farming".
Applications close 20 February 2026
Application details
Apply online for this role or contact Ballance Recruiting for more information.
Ballance Agri-Nutrients Ltd
Ballance Agri-Nutrients is an important part of the New Zealand food story, helping farmers and growers to feed the world with world-class nutrient dense food.
We are a nationwide, 100% kiwi-owned cooperative, with a team of 850 people who are committed to working with our customers to create a strong sustainable future for all New Zealanders.
And we aren't just about fertiliser. Our ‘Ballance with Nature’ promise means we work with farmers and growers to help them use their natural resources to farm productively, while being guided by knowledge underpinned by science.
We believe that growth doesn’t just happen on our farms – it happens in our business too, and by helping you reach your potential, we’ll reach ours too!
We recently launched our industry leading COWS programme (Care, Ownership, Wellbeing and Safety) which every employee gets an opportunity to participate in. It’s the foundation for the way we work and the way we show up for ourselves and our workmates every day.
In-line with our values of Bravery, Honesty, Connections, and Imagination - COWS makes it okay to be human and authentically yourself.
We’re proud of where we’ve come from, excited about what we’re doing and passionate about where we’re going, and we would love for you to join us – “Together, creating the best soil and food on earth.”
Ballance offers a range of careers across all of Aotearoa. From entry level to expert, we have something for everyone. Grow your career with us http://www.ballance.co.nz/career-opportunities.
