Sales Support Coordinator

What will you do?

We are seeking a Sales Support Coordinator to keep our sales operations running smoothly while strengthening sales effectiveness across our Auckland villages. This role combines office based coordination in Ellerslie with regular travel to our Northern region villages, so a full driver’s licence and comfort driving independently will be essential to this position. You will be required to use your own vehicle for work related travel, with fuel costs reimbursed.

As our Sales Support, you’ll be at the heart of our sales operations, coordinating key activities and supporting the team to ensure everything runs efficiently. You’ll use your strong admin and organisational skills to maintain accurate Salesforce data, track refurbishments, and assist with events and open days, all while ensuring every prospect receives an exceptional first impression.

If you have strong admin and coordination skills and proven experience in a customer service/sales support role, this is the perfect opportunity to take your career further. You’ll gain excellent exposure to the full sales process, working closely with experienced Sales Advisors and the Regional Sales Manager, while building hands-on experience, valuable insights, and development opportunities that allow you to make a real impact on sales success at Ryman.

Key responsibilities but are not limited to:

• Maintain accurate and timely data entry in our CRM system, including leads, prospects, unit modifications, refurbishment requirements, and checklists, ensuring data integrity across assigned villages
• Use reporting tools (e.g., Salesforce, Excel, Power BI, Smartsheet) to generate insights and reports that support sales performance tracking and decision-making
• Meet, host, and build rapport with prospective residents, contracted individuals, and members of the public
• Answer queries in a polite, helpful, and informed way, ensuring a positive customer experience
• Coordinate appointments and follow-ups for Sales Advisors at assigned villages
• Collaborate with the Regional Sales Manager and maintain open communication with Sales Advisors across the region to plan for upcoming sales support requirements
• Analyse sales data to identify trends, opportunities, and areas for improvement, and share findings with the Regional Sales Manager and Sales Advisors
• Share knowledge about the Ryman brand, village life, and Ryman offering in a warm and professional manner

What's in it for you?

If you are the sort of person who loves working with a team of people who work to a clear purpose, you'll love this role!

A career at Ryman offers:

• Ongoing support for professional development and career progression
• Additional wellbeing leave
• Access to over 60 discounts with well-known brands across a variety of sectors including; health and wellbeing, banking, insurance, and retail

Who are you?

• You bring proven experience in a customer-facing, or sales support role
• You are highly organised, detail-oriented, and enjoy keeping operations running smoothly
• You have a positive, can-do attitude and enjoy supporting others
• You are confident with Microsoft O365 such as Outlook, Excel, Powerpoint, and Word
• You ideally have worked with Salesforce or would be comfortable learning the system
• You are tech-savvy, with a willingness to explore AI tools and automation to improve efficiency
• You have exceptional communication skills and demonstrate the ability to build valuable relationships, both internally and externally
• You value people and kindness, and are passionate about delivering results
• You strive for excellence and look for ways to exceed expectations
• You believe in the value of strong, positive, trusting teams who work together as one
• You are resilient and can demonstrate composure under pressure

About Ryman Healthcare

At Ryman, we believe the measure of a full life is one that gets richer with age.

Ryman Healthcare is a leader in retirement living and aged care. Our driving purpose is to enhance freedom, connection and well-being for people as we grow older. We own and operate 49 villages in New Zealand and Australia, and we employ approximately 7,700 team members across a range of different sectors.

At the heart of our business, everything we do must be 'Good enough for mum and dad.'

If you are interested in joining an organisation with a clear purpose and a commitment to innovation, kindness and excellence, we would love to hear from you!  

At Ryman, we support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions.

Applications will be reviewed as they are received and interviews may take place prior to the close date. This means a job ad may close before the advertised close date.