Field Services Manager

Horizon Services is a nationally recognised electricity infrastructure services company. Our team of highly skilled designers, engineers, and field service technicians deliver innovative and reliable solutions. These include the design and maintenance of underground and overhead electricity infrastructure, streetlighting, capital works and maintenance, asset management, and future energy and sustainability solutions. Horizon Services is proud to be a member of the Horizon Energy Group of companies.

We're seeking a Field Services Manager to lead our Field Services teams and drive operational excellence across network operations and customer projects. This is a senior leadership role focused on profitability, performance, safety, and strong customer relationships.

About the Role

You will be responsible for:

• Delivering the profitability of the business unit
• Leading day-to-day Field Services operations to ensure work is completed on time and within budget
• Managing planning, scheduling, technical resources and documentation across all contracts/projects under one's responsibility
• Coordinating delivery of works for network operations and external customers
• Ensuring compliance with Service Level Agreement KPIs
• Driving a strong culture of Safety Leadership
• Building and maintaining long-term customer relationships

What You'll Bring

• 5–10 years' experience in electricity distribution or related activities
• Strong leadership and staff management experience, with a high focus on safety and development
• Contract management experience in a service delivery environment (desirable)
• Strong planning, scheduling and organisational skills
• Sound knowledge of distribution systems up to 33kV
• Experience with PLC, SCADA, protection and communications systems
• Knowledge of generation and distribution equipment (LV and HV)
• Strong understanding of network systems analysis
• Excellent communication skills (written and verbal)
• Customer service focus both internal and external
• Proficiency in MS Office

The ability to lead projects from concept through to completion meeting all time and monetary requirements

• A proactive, solutions-focused and commercially aware mindset
• You will be a confident leader who can mentor, motivate and empower others, while exercising sound technical and commercial judgement.

Qualifications

• Registered Electrician or Line Mechanic with current Practising Licence
• Electrical Trade and Advanced Trade Certificates/Qualifications
• Live Line experience – advantageous but not essential

What's in it for you?

• Career development: working with a talented team, access to training resources
• Wellness benefits including health checks, flu jabs, EAP, and life and critical illness insurance
• Paid day off for your birthday and access to a range of corporate discounts
• A stable, well-respected company making a real difference in the industry

We're looking for someone who is not only skilled but also lives our SWITCH Values:

• Sustainability — Investing in our future.
• Winning — Make it happen.
• Innovation — Make it better.
• Trust — Be honest.
• Customer Focus — Find them, keep them.
• Health & Safety — Act safe. Work safe. Live safe.

If you're ready to make an impact, apply now and help us shape the future.