Project / Account Coordinator

• Coordinate HVAC service and project work in a fast-paced environment
• Be the key link between clients, technicians, and internal teams
• Play a vital role in delivering quality, timely, and profitable outcomes

About Us

Mo OCS/1M: Ki OCS/1M ka aro pu ki te whakau i o matou ake matapono: Whakapono (Trust), Whakaute (Respect), Kotahitanga (Unity) me te Whakamana (Empowerment). Ko tona waru tekau nga tau matou e mahi ana ki roto i te rangai nei, he pai mutunga te kounga o nga mahi Whakapaipai Whare Pakihi, Whakahaere Wahi Mahi me te ratonga WasteLine Solutions e mahia nei ki nga rangai katoa i Aotearoa puta noa ki te ao.

About OCS/1M: OCS is a global leader in facilities management with over 80 years of experience in New Zealand. We provide high-quality cleaning, facilities management, and WasteLine services across diverse sectors—helping organisations maintain safe, efficient, and welcoming environments. 1M, now part of the OCS Group, is a top provider of HVAC services in New Zealand. As OCS's mechanical division, 1M delivers end-to-end air conditioning solutions—from design and installation to servicing and maintenance—backed by 20+ years of technical expertise.

The Role As a Project/Account Coordinator within the 1st Maintenance team, you will support the coordination of HVAC service and project activities, ensuring client requests are delivered efficiently, professionally, and in line with contractual and financial expectations. You will work closely with technicians, subcontractors, clients, and internal stakeholders to keep work on track and customers informed.

Your responsibilities include, but are not limited to:

• Receiving and actioning service requests and client enquiries
• Creating, scheduling, tracking, and closing service and project jobs
• Coordinating technicians and subcontractors to meet delivery timeframes
• Liaising with clients to provide updates and maintain strong relationships
• Assisting with project delivery, documentation, and administrative support
• Supporting estimating, procurement, and job costing activities
• Raising purchase orders, assisting with invoicing, and tracking profitability
• Maintaining accurate records while supporting compliance and health & safety requirements

About You To be successful in this role, you will bring strong coordination skills, attention to detail, and a customer-focused mindset, along with the ability to manage multiple priorities in a dynamic environment.

• Experience in a coordination, administration, or support role (ideally within services, trades, or facilities)
• Strong organisational skills with the ability to manage competing deadlines
• Confident communicator with the ability to liaise professionally with clients and technicians
• Financial and administrative capability, including invoicing or purchase order support
• High level of accuracy and attention to detail
• Proactive, adaptable, and solution-focused approach to work
• Commitment to quality, compliance, and health & safety standards

This role is subject to pre-employment checks and may require a clean criminal record. Final appointment is contingent on satisfactory results.