Linehaul Despatcher - Auckland

About us You’ve probably seen our recognisable polar bear logo on trucks going from town to town across our beautiful country. No surprise if you have – Big Chill Distribution is a leader in the storage and express delivery nationwide of chilled and frozen products, with ten depots strategically positioned throughout New Zealand. About the Role We're looking for a Linehaul Dispatcher to help manage and support our national transport operations. You'll report directly to the National Linehaul Manager and play a key role in keeping our fleet running on time and our customers happy. Our operation is 24 hours, 7 days a week and to achieve the high service level our customers expect, shift work is required for this role. This is a fast-paced role where no two days are the same. You’ll work closely with drivers, depot staff, suppliers, and customers to make sure our linehaul runs efficiently – with full truck utilisation, timely pickups and deliveries, and a focus on safety and service. If you love solving problems, making confident decisions under pressure, and working with a great team – this role could be a perfect fit. What You'll Be Doing

• Overseeing the daily dispatch and coordination of our fleet and drivers
• Ensuring all vehicles leave the depot on time and respond quickly to any schedule changes
• Keeping strong communication flowing between drivers, depots, customer service, and clients
• Working with suppliers to keep freight moving across the country
• Monitoring and improving transport performance to meet service expectations and KPIs
• Building great internal relationships that help drive sustainable growth

What We're Looking For You’ll bring experience, and the right attitude. Some key skills we value:

• Great communicator who can connect with drivers, team members, and customers
• Proven background in freight or logistics operations – you know how the transport world ticks
• Strong leadership skills and a knack for bringing out the best in your team
• Solid understanding of Health & Safety regulations (especially around food transport)
• Tech-savvy and open to using new systems to work smarter
• A calm and confident decision-maker who enjoys working in a fast-moving environment

Why Join Us? We’re a team that values people, safety, and results. We believe in supporting one another, looking out for our team, and celebrating the wins – big or small. If you're driven to deliver, like working with a great bunch of people, and want to grow with a company that's going places, we'd love to hear from you. The successful candidate will be required to pass a pre-employment drug test, a satisfactory Ministry of Justice check and ACC pre-employment check.