- Stronghold Trading Ltd >
- Warranty
Warranty
Warranty Conditions:
-
The Buyer must check the item(s) immediately after purchase / delivery and report any transit damage or faults by email within 24hrs of receiving the item. Stronghold reserves the right to refuse courier claims that are made after this time frame. Please inspect the goods prior to signing for them as if goods are signed for ‘in good order’ we are not able to make a claim with the courier.
-
Contact must be made directly with Stronghold Trading Ltd for approval prior to returning goods under warranty, invoices and auction number will be required as proof of purchase. Photos or other forms of evidence may also be requested from the Buyer.
-
Stronghold Trading Ltd will replace or repair where possible and Refunds will only be offered where a replacement is not available. Stronghold Trading Ltd will not be liable for any labour cost involved with re/installing the products.
-
Products must be returned with all accessories
-
The Buyer has the responsibility and expense of sending back any faulty product to Stronghold Trading Ltd. Stronghold Trading Ltd is liable for sending the repaired item or replacement back to the Buyer, except in the case that the returned item is tested and found not faulty or not in the same condition that the buyer reported. In which case, the buyer will be required to pay for return postage costs and the item will be sent back at the buyer's expense.
-
Warranties are not transferable.
-
Warranty valid in New Zealand only.
-
Stronghold Trading Ltd adheres to the Consumers Guarantees & Fair Trading Acts along with Trade Me's Standard Trading Terms and Conditions