Payment Options: We offer multiple payment options, including NZ bank deposit, Ping, and After pay.

Payment Due: Payment is required at the time of purchase to proceed with order processing. Orders will be fulfilled upon receipt of payment.

Cancellation Policy: Orders not paid within 2 days of purchase may be subject to cancellation at our discretion.

Nationwide Shipping: We offer nationwide shipping across New Zealand.

Processing Time: Orders are typically processed and dispatched within 1-3 working days of receiving payment unless otherwise specified.

Delivery Time: Please note that rural deliveries may take an additional 2-4 working days, while bulky items may require up to 5-14 working days for delivery. Transit times exclude public holidays, and deliveries are made exclusively on business days.

Pickup Time: Please note that pickup is strictly by appointment ONLY and typically requires 1-3 working days.

Shipping Materials: Our shipping materials are eco-friendly and recyclable. We offset the carbon emissions from shipping, making your order carbon neutral.

Combined Shipping: We offer combined shipping for multiple items whenever possible.

Shipping Inquiries: If your delivery is experiencing delays, please contact the courier company mentioned in your confirmation email. For any shipping inquiries or delays, please also feel free to contact us, and we'll be happy to assist you.

Returns, Refunds, and Exchanges:

Return Policy: We want you to be completely satisfied with your purchase. If you're not happy, please contact us within 48 hours of receiving your item to arrange a return or exchange.

Money Back Guarantee: Our policy includes a 12-day Money Back Guarantee (after the product is returned to us) to ensure your peace of mind.

Compatibility: Prior to purchase or bidding, buyers are encouraged to ensure compatibility. Refunds will not be provided if items are incompatible or if the buyer encounters difficulty operating or assembling the item.

Return Conditions: Returned items must be in their original condition and packaging, unworn, unused, and with all tags attached.

Refund Process: Refunds, minus any shipping fees, will be processed within 2-3 business days of receiving the returned item.

Exclusions: Please note that refunds will not be considered for changes of mind or if the item does not meet personal expectations. Items sold as Sale or Clearance items are final and not eligible for refunds.

Business Hours:__ Our store operates Monday to Friday from 9 AM to 5:30 PM NZT, except for Public Holidays. Any inquiries received outside of these hours will be addressed on the following business day.

Contact: For any inquiries, please reach out to us.

Contact Address: Unit Number 2073, 614-616 Great South Road, Ellerslie Auckland 1051 (This address is designated for pickups only. We do not maintain any inventory at this location.)

Refurbished Items: Refurbished items come with a 6-month store warranty.

Brand-New Items: Brand-new items are covered by the manufacturer's warranty.

We respect your privacy and are committed to protecting your personal information. Any information collected during the checkout process will only be used to fulfill your order and will not be shared with third parties except as necessary to process payment and fulfill your order.

We strive to provide excellent customer service and are here to assist you with any questions or concerns you may have. Please do not hesitate to contact us, and we'll do our best to respond promptly during business hours.

Thank you for choosing Ezy Market as your sustainable shopping destination. Together, we can make a positive impact on the planet, one eco-friendly purchase at a time.