For details regarding our return policy, including information on how to initiate a return and any applicable conditions, please refer to our Return Policy page. We strive to ensure your satisfaction with our products and services, and we are committed to addressing any issues that may arise.
Undeliverable Packages:
In rare cases, packages may be returned to us as undeliverable. If such an event occurs, we will make every effort to contact you promptly to arrange for reshipment of your order.
Damaged Items in Transit:
If you notice any damage to the packaging upon delivery, please contact us immediately via email at mailto:info@gadgeticloud.com. We will promptly address the issue and ensure appropriate action is taken.
Contact Us:
If you have any questions or inquiries regarding delivery, shipment, or your order, please don't hesitate to reach out to us. You can contact us via email at mailto:info@gadgeticloud.com or connect with us on WhatsApp at +852 55880021. We are here to assist you and provide the necessary information to make your shopping experience with GadgetiCloud exceptional.
Free Shipping within New Zealand:
We are pleased to offer free standard shipping for all items sold on Trade Me within New Zealand. This allows you to enjoy a convenient and cost-effective delivery option for your purchases.
Thank you for choosing GadgetiCloud as your trusted destination for innovative gadgets and accessories. We strive to provide a seamless and reliable shipping experience, ensuring your items reach you promptly and in excellent condition. Should you have any further inquiries, please do not hesitate to contact us.
At GadgetiCloud, we strive to deliver products of the highest quality. However, if you have received a product with a defect or fault, we are here to assist you. Please review our return policy outlined below:
Product Defects and Faults:
If you believe you have received a product that is defective or faulty, please contact us immediately at mailto:info@gadgeticloud.com. Our team will guide you through the return process. In cases where a replacement product is unavailable, we will ensure you receive a replacement of the same type, with the same specifications and price.
Please note that GadgetiCloud cannot be held liable for any damage resulting from the misuse or abuse of goods. We kindly request that you follow the manufacturer's instructions and use the product appropriately.
Order Cancellation:
Once an order is placed, it is automatically processed and prepared for shipment. Therefore, order cancellation and full refunds are not possible after shipping arrangements have been made. If you still wish to cancel an order after it has been shipped, the cancelled items must be returned to our facility before a refund can be issued. Please note that a 30% restocking fee will be deducted from the refund amount.
Defective Product Exchange:
Defective products can be exchanged within 7 days from the delivery date by contacting mailto:info@gadgeticloud.com. Our team will guide you through the return and exchange procedure. It is important to note that once shipping arrangements have been made, cancellation and full refunds are not possible for defective product exchanges. The defective product must be returned to a specific return address provided by our team. Returns without prior confirmation from us will not be accepted.
A defective product is defined as one that exhibits a material imperfection in manufacture or design, making it less acceptable, useful, or safe than reasonably expected under the given circumstances. The defect must originate from the manufacturing or design process and not from inappropriate use or damage caused by the customer.
When returning a product within the standard return period, please provide detailed reasons for alleging that the product is defective. Include information about how the
product was utilized during the period it was in your possession. All returned products must be in their original condition, including packaging, documentation, manuals, and accessories. Please note that used or opened products cannot be returned. We strongly recommend keeping the packaging for at least the first 7 days after purchase.
If you have any further questions or require assistance regarding our return policy, please do not hesitate to contact us. We are committed to ensuring your satisfaction and will address any concerns promptly and professionally.
Thank you for choosing GadgetiCloud. We appreciate your trust in our products and services, and we look forward to providing you with an exceptional shopping experience.
