We accept payments through Ping Afterpay.

Ping allows you to pay instantly for your purchases by credit or debit card or bank deposit on Trade Me.

Shipping Cost

We have a fixed rate for shipping. This is for all nationwide deliveries to your home or business address or post office box. All products are shipped directly from our store in Australia.

Shipping Method

We use Australia Post (EMS) and DHL to deliver orders.

Shipping Times

Most orders are dispatched within 3-5 business days. We deliver via a tracked courier service - once your order is dispatched you will receive an email with a link to track the status of your order with our delivery partner.

Standard delivery to NZ is between 1-2 weeks to major cities, with additional time for rural deliveries.

Restrictions

MAD Electronics’s Trade Me store offers delivery within New Zealand only.

Please except delays for shipping on public holidays in Australia

Please allow additional delivery times of up to 5 business days, if your order is placed within two days of the above public holidays.

MAD Electronics Australia is proud to offer quality product that is built to last. All products that we are selling on TradeMe come with 1 year warranty.

Change of Mind Returns Policy

Any rights you have under this policy in relation to your product are additional to any rights you may have under consumer laws.

If you change your mind about your online purchase, we are happy to offer a full refund to the value of the purchased goods. This applies to full price, sale and clearance items.

Goods purchased online must be returned in unused condition, in original packaging (with tags attached) with proof of purchase within 60 days of the purchase date. You will need to return the product to us by post.

Returns Process

Please contact TradeMe directly for returns address.

We will provide a refund for a product purchased online in the same form as your original payment. Please allow 14 days for us to receive and process your refund. Processing times may take longer during sale periods. We do not cover the cost of delivery back to their warehouse. We will not refund the original delivery charges for a change-of-mind return. It is your responsibility to return the item to us in a safe way. We are not responsible for items being returned to us which are lost or damaged in transit.

Whether you have a question about our Trade Me store, our products or anything else - we'd love to hear from you. Please contact us on TradeMe.

Customer Service

Mon - Fri 8.30am - 5.00pm