MYSALON

We accept Pay Now

Fast & Free Delivery order over $100

We deliver Monday to Friday, excluding weekends and public holidays and the delivery time depends on your location and the product availability. Deliveries to Metropolitan cities will be the following business day where the order has been placed before 12pm. Delivery to PO Boxes, Parcel Collect and Parcel Lockers now available.

You'll find your tracking number under "Consignment Number" on shipment confirmation email.

Delivery to Metro cities – 1-3 Business Days

Delivery to Remote and Regional areas – 3-5 Business Days

What if I am not at home at the delivery?

If you not at home at the time of delivery, it will be deliver to your local post office.

It's always best to have a parcel be delivered where someone will be available to sign for the parcel - this is the safest option for delivery. If you are unable to do this, you can leave delivery instructions during checkout, such as "Leave Parcel at Front Door".

If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").

Here at MYSALON, we want our customers to be completely satisfied with their purchase. Every product we stock has to meet our highest standards and carefully checked before dispatched.

What if my item damaged on delivery or Dead on Arrival (DOA)?

If you have received damaged product or DOA, please email our Customer Service Team at mailto:customerfirst@mysalon.com.au or call us on (02) 8781 0115 for assistance.

If any goods arrive damaged, please contact our Customer Service Team as soon as possible within 7 days of receiving your order. Will arrange to have the damaged goods returned to us and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Please retain your proof of purchase.Return must be made within 30 days of delivery except when faulty or covered by warranty period.

Some products can’t be refunded due to health and safety regulations. To see if any products falls under this category please contact us before you make the purchase.

Do you accept return, refund or exchange if I made the wrong selection?

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the items cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

If you wish to return something you must contact us within 48hrs of receiving your purchase.

Please note, it is your obligation to pack returned products satisfactorily so that they arrive back with all seals intact. Any Product that arrives back damaged, is leaking, product has been opened or used, will not be accepted and simply returned back to you.

If you have received damaged product or DOA, please email our Customer Service Team at mailto:customerfirst@mysalon.com.au

If any goods arrive damaged, please contact our Customer Service Team as soon as possible within 7 days of receiving your order. Will arrange to have the damaged goods returned to us and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Please retain your proof of purchase.Return must be made within 30 days of delivery except when faulty or covered by warranty period.

Some products can’t be refunded due to health and safety regulations. To see if any products falls under this category please contact us before you make the purchase.

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the items cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

We deliver Monday to Friday, excluding weekends and public holidays and the delivery time depends on your location and the product availability. Deliveries to Metropolitan cities will be the following business day where the order has been placed before 12pm. Delivery to PO Boxes, Parcel Collect and Parcel Lockers now available. Tracking number will be provided.

Delivery to Metro cities – 1-3 Business Days

Delivery to Remote and Regional areas – 3-5 Business Days

What if my order hasn’t arrived on the estimated time?

If all the items you ordered are in stock at the time of purchase, and you have placed your order before 12pm, you can expect your order to be dispatched the same day. If your order was placed after 12pm, and all items are available, your order will be dispatched next business day.

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes weekends and public holidays. For Victorian addresses who have nominated Australia Post Express as their delivery service, your parcel may be delivered on a Saturday.

If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.

If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.

Please check your confirmation email to confirm your delivery address was correct.

Who will deliver my parcel?

We have range of delivery partners for you to choose from Australia Post (eParcel and Express), Star track and Couriers Please

How to track my order?

Once you have completed your order, you should receive an Order Confirmation via email.

You'll find your tracking number under "Consignment Number" on shipment confirmation email.

If you didn’t receive your tracking details please email our Customer Service Team at mailto:customerfirst@mysalon.com.au or call us on (02) 8781 0115.

What if I am not at home at the delivery?

If you not at home at the time of delivery, it will be deliver to your local post office.

It's always best to have a parcel be delivered where someone will be available to sign for the parcel - this is the safest option for delivery. If you are unable to do this, you can leave delivery instructions during checkout, such as "Leave Parcel at Front Door".

If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").

Tel: (02) 8781 0115

mailto:customerfirst@mysalon.com.au