MiniZoo

MiniZoo accepts payment via Ping. You will need a credit card or debit card linked to Ping in order to make purchases.

Payment must be made via your Ping account immediately. We do not accept Fixed Price Offers or any delayed payments.

Pay for first item only OR spend over $150.00 (including GST) and get FREE shipping!

First Item – flat rate (price includes GST)

• $13.80 - Standard International with tracking, NO Signature on Delivery (SoD)
• $19.90 - EXPRESS International with tracking and SoD

Additional Items in cart (no limit) – $0.00

Orders over $150.00 – FREE (Standard International with Tracking, No SoD)

Honesty is Best

We rely on you, the customer to be honest with choosing your first item shipping charge. Customers who choose $0.00 for the first item will not have their order shipped until the basic charge is paid.

Free shipping over $150 is by Standard International Courier with NO signature on delivery. If your order is over $150 and you would like Express shipping please contact MiniZoo at mailto:info@minizoo.com.au

Shipping & Insurance

All parcels are shipped via Australia Post’s eParcel service. Once the package has cleared New Zealand Customs it is transferred to New Zealand Post for delivery.

MiniZoo automatically insures parcels declared lost in the mail. In the extremely rare event that this occurs we will work closely with the Aus Post and NZ Post to locate the package. If the parcel is officially declared lost by the Postal service MiniZoo will reimburse you. We will not cover claims for parcels that show as delivered by NZ Post.

If you don’t expect to be home at the time of delivery you can choose to leave special instructions such as ‘safe to leave at front door’. These instructions should be messaged with your order or emailed directly to mailto:info@minizoo.com.au

Tracking and Delivery Times

You will receive an email when your parcel ships containing your international tracking number.

• The tracking page for parcels sent by Australia Post parcels is … https://auspost.com.au/
• Tracking within New Zealand https://www.nzpost.co.nz/tools/tracking

How long does it take to arrive?

• Standard International 10-15 business days
• Express International 5-10 business days

Note: these are estimates only and are subject to variation due to time in NZ Customs, weather events and public/postal holidays..

GST and Customs Charges

Orders under $1000 NZD – already include NZ Goods and Services Tax (GST) in the price paid and are not subject to additional taxes.

Orders over $1,000 NZD - are subject to additional tariff duties, import entry transaction fees and biosecurity system entry levies at the border. GST will also apply to these customs charges. If customs requests the buyer to pay GST on the item and shipping value, buyers should show customs that GST has already been paid. This can be done using the GST receipt the buyer has received from Trademe. MiniZoo has no control over these taxes and cannot advise what they will be once your parcel has arrived in New Zealand. Orders cannot be returned to sender. If you refuse to pay these charges your parcel may be abandoned. MiniZoo will not be held responsible for any loss of funds as a result of this occurrence.

We will not mark international orders as a gift in order to bypass or reduce any taxes or fees.

For more info please see: https://www.customs.govt.nz/personal/online-shopping/

Change of Mind: You may return items (in as new condition) within 7 days of delivery. We'll provide you with a store credit for the value of the returned items once they have been received LESS the original cost of shipping (where free freight was allowed). You are responsible for the freight costs to send the item(s) back. Note, damage to the product or packaging, missing tags or anything else that renders the product in less than 'as new' condition will result in reduced or zero credit being allowed.

Missing Products: MiniZoo has a two stage checking process which involves marking the customer invoice once when a product is picked from the warehouse and then a 2nd time when a product is packed. This process reduces missing stock errors to less than 0.01%. Sometimes small products can also get caught up in packaging material. If you believe a product is missing please check the floor area where the box was opened as well as the box itself and any scrunched up newspaper thoroughly. If products are missing from your order we will require photographic evidence of your customer invoice showing the check marks. All claims MUST be made within 7 days of receiving your order.

Defective or Incorrect Products Received: If the return is a result of a defective product or an error on our part you are entitled to a full refund and we will also pay the return freight costs (lowest cost option).... however your claim must be made within 7 days of delivery.

To return an item, simply mail to:

MiniZoo Unit 2/5 Forge Drive North Boambee Valley, NSW 2450 Australia

We'll notify you via e-mail of your refund once we've received and processed the returned item.

Q. Can I track my parcel? A. Yes – see https://www.trademe.co.nz/stores/minizoo/shipping for more information

Q. How long does my parcel take to arrive? A. It depends on your chosen shipping method … see https://www.trademe.co.nz/stores/minizoo/shipping for more information

Q. Are the prices in NZD and do they include GST? A. Yes and Yes!

Q. Is tracking available A. Yes, you will receive a tracking link when your parcel is shipped

Q. What are the products made from? A. Almost all of our figurines are made from PVC plastic and painted with child safe acrylic paints. If you need clarification on a particular product simply leave a product question and we will answer asap.

Q. How large are the products? A. The figurines are miniature scale toy animals. 1:20 is a common scale for figurines of this type although there are many exceptions. Most products include dimensions in the product description. If you need clarification on a particular product simply leave a product question and we will answer asap.

We’re here to help. If you have any questions please reach out to Jason on mailto:info@minizoo.com.au . 99.99% of emails are answered within 24hrs and often much faster!

ALL Products are purchased at the customer's own risk. Always read manufacturers labels before use.

Packaging materials: MiniZoo uses environmentally friendly biodegradable pellets for packing. These pellets are made of wheat or corn starch. Please advise us in advance if there are allergy issues and we will use alternative materials for your delivery.

Most of the toys also come in a protective plastic sleeve from the manufacturer. This and all other packaging materials could be a chocking hazard and should be removed and safely discarded prior to giving the toys to children.

Products: MiniZoo takes great care to stock products that are renowned for their quality. There are always matters to consider however when purchasing products for young children, such as safety and age suitability, and the following information is provided as disclosed on the product labels by the manufacturers of our brands..

* Schleich is made of PVC. Figures do not carry specific warnings on the majority of their figures, however their boxed items do advise that the products may contain small parts and thus be unsuitable for children under the age of 3. * Collecta figures are made of PVC and carry a warning that they are not suitable for children under 3 as they include small parts. * Papo figures are made of PVC and carry a warning that they are not suitable for children under 3 as they include small parts. * Safari Ltd Figures are made of PVC and labelled phalate free, but do carry carry a warning that they are not suitable for children under 3 due to small parts. Safari Ltd Good Luck Minis, however, are recommended for ages 5+ due to their small size. * Mojo Fun figures are made of PVC and carry a warning that they are not suitable for children under 3 as they contain small parts. * Bullyworld figures carry a warning that they are not suitable for children under 3 as they include small parts. Bullyland figures are PVC free. * Breyer products are typically recommended for ages starting from 4-10+. Their box packaging shows products are not suitable for children under 3 as small parts may present a choking hazard. Individual products vary on their age suitability and we recommend further enquiries be made if choosing models for young children. Breyer horses are made from cellulose acetate, a form of plastic. They are designed to conform to all requirements set forth by the American Society for Testing and Materials (ASTM) and the Consumer Product Safety Improvement Act (CPSIA). * PNSO products are made from PVC and are not recommended for children under 3 years of age. * Creative Beast Studio figures are made of PVC and include numerous removable PVC parts and POM sockets. Some components include an embedded wire for increased posing options. Recommended age 15+ * Eofauna is recommended for ages 3+. Their products are made from solid PVC and painted with non-toxic acrylic paints. * Science & Nature figurines are made of PVC and carry a message saying that they are suitable for ages 4 and up. They meet the requirements of the European safety standards (CE) which mandate phthalate-free plastic and lead free paints. The plastic used is PVC so BPA (bis-phenol A) is not relevant since it is only found in polycarbonates (a clear plastic) and epoxy resins. * WIA figures are made of PVC and are not suitable for children under 3 as they may include small parts. * Wild Republic figures are made of PVC and carry a warning that they are not suitable for children under 3 as they contain small parts. * Playmobil products are made of plastic and contain small parts. They are not recommended for children under 3 years of age. * Holztiger are recommended for ages 3+. They are handcrafted from solid beech and maple wood. The edges are rounded. Each toy is made in Europe, hand painted with water based, non-toxic paint and sealed with a water based lacquer. * Tender Leaf Toys meet the European, American, Australian and New Zealand standard safety of toys according to EN71, ASTM and AS/NZS ISO. All TL toys carry the CE marking and are tested to the highest standards. The products are made from replenish-able rubberwood forest timber in Indonesia.

* Anamalz are made in an award winning factory in Vietnam that meets all international manufacturing standards. The characters are EN71 (part 1,2,3) CPSIA and ASTM certified. Age grade for 3+ as they contain small parts. Anamalz products are made from forest plantation beech wood, horns from a FDA approved material called TPR (an eco alternative to plastic), legs from cotton rope with steel wire inserts, fabrics are synthetic plush - AZO dye free, child friendly paints, polyester rope for some tails. Glues are formaldehyde free. * Folkmanis Puppets are primarily made of synthetic fibres and are safe from ages 10mths with a warning for young babies due to long hair on some puppets. * Hansa items are safety tested by international laboratory at INTERTEK TESTING SERVICES for compliance with CE, EN71, 1,2, and 3 ST, Japan, Common Market, AMERICAN ASTM F963-08 and US Consumer Product Safety Commission requirements. Materials are Kanecaron brand, hight-pile, moda-acrylic fiber to provide a natural fur touch, flame retardency, chemical resistant, hypo-allergenic, anti-alkali, anti-acid and negative static effect. Stuffing is made from 100% recycled PE bottles which may come in the form of plastic pellets or fibres and contain stiffeners. Recommended for ages 3+. * Tara Treasures toys are designed in Australia and handmade in Nepal. They support cottage industry and ethical & fair wages for the Artisans that create them. The toys are made from 100% New Zealand Wool Felt and are coloured with azo-free dyes, making them safe for both children and pets. * Living Nature toys are made from polyester and acrylic fabrics. They are not made from any animal-derived materials. The stuffing has been made with 100% post-consumer recycled plastics (P.E.T fibre fill and polyethylene pellets - most commonly used for plastic bottles and food containers). There are no toxic components and all soft toys have passed EN71 testing standards. There is not a specific age range attached to them. They are suitable for age 0-99 years. The standard toy testing that takes place on these items includes a “pull test” on the eyes and noses of the items to ensure they cannot be easily pulled off. * Let them Play toys are made from natural materials. Non toxic food grade dyes are used for coloration and some products are finished with a natural beeswax mixed with coconut oil. All products are designed and made with children’s safety in mind and made to meet AUSTRALIAN STANDARDS AS/NZS 8124. Age recommendation is 3+ years as some pieces contain small parts and may be a choking hazard. * Papoose Toys comply with EN71 standards. They are designed in Australia and handmade by fair trade artisans in Nepal and Sri Lanka. Due to each piece being handmade of natural wood, felt and cotton, they will all be slightly different. Papoose recommends their products for ages 3+. * Modern Monty only uses manufacturers who are FSC certified, meaning they operate in an environmentally, economically and socially responsible manner. Wherever possible they utilise plastic-free, natural and organic materials. Recommended for children aged 3+. * Big Country Toys are recommended for ages 3+ due to the presence of small parts. * Woodland Scenics is a hobby brand which includes glues, sharp tools and other materials that are not suitable for young children. Any children using this product should be supervised by an adult at all times.