Purely Posh

We currently offer two payment options – Ping and Afterpay. With Ping, you can conveniently make instant payments using your preferred bank account or credit card. Afterpay allows you to split your purchase into interest-free installments, making it easier to manage your budget. Rest assured, both payment methods are safe and secure. Choose the option that suits you best and enjoy a seamless checkout experience. Please note that at this time, we only support Ping and Afterpay as our designated payment methods.

We strive to get your order to you as quickly as possible. Our standard delivery time is estimated to be between 7-15 days. Please note that this is an estimated timeframe and delivery may vary depending on your location and any unforeseen circumstances. Rest assured, we work with reliable shipping partners to ensure your package arrives safely and on time. Once your order is shipped, you will receive a tracking number to monitor its progress. We appreciate your patience and understanding, and we're committed to providing a smooth and timely delivery process.

We know our products might not always meet your expectations, and we're ready to assist. We accept returns and will issue a refund or provide a replacement within 7 days after receiving your order. If the item is damaged, defective, or not working as expected, please contact us within this 7-day period to initiate the return. Make sure the product is in its original condition and packaging when returned. Our team will evaluate the returned item and handle your refund or replacement request appropriately. Note that the buyer is responsible for the shipping costs related to the return. We aim to offer top-notch customer service and ensure your satisfaction. Thanks for choosing us as your reliable provider.

1 About the price?I have previously seen and/or purchased an item at a lower price, can you honour this? We regularly hold sales, promotions or clearance events for different seasons and product range changes, therefore prices can, and will change from time to time. We are not obligated to honour previous prices; only those published at the time of purchase apply.

2 Will you refund my delivery charge if I change my mind? We’ll refund you what you paid for your product(s) but not the delivery charge, unless the order was faulty or incorrect.

3 My item arrived damaged - what should I do? You can contact us by email and we will get back to you within 24-48 hours of working days

We understand the importance of finding the right fit when shopping for clothing. To assist you in choosing the correct size, we provide a detailed size guide on the product purchase page. Our size guide follows international standard measurements to ensure accuracy and consistency. Simply refer to the measurements provided to determine the appropriate size for your body type. If you have any specific questions or need further assistance, our customer service team is here to help. Shop with confidence knowing that we are committed to helping you find the perfect fit.

We value your feedback and questions. If you have any inquiries or require assistance, please feel free to reach out to us via email at mailto:ucc5688@163.com. Our dedicated customer service team is here to address your concerns and provide timely support. We strive to provide the best possible service and ensure your satisfaction. We appreciate your interest in our products and look forward to hearing from you.