Trade Hut

We accept Afterpay, Ping payment, and bank transfer.

PAYMENT INSTRUCTIONS

Payment instructions are automatically sent to all buyers at the time of purchase. We ask that payment be made in 3 working days please. Please ensure that you note the exact auction number on bank deposits to avoid confusion. Please also submit your delivery address via trade me ONLY - do not email this to us. Payment may take a few days to appear at in our account so you need to allow for this.

GST INVOICE

We are GST registered and are able to provide a GST invoice if required

Kindly note:

Please contact us if you have any trouble with the product you have ordered before leaving any feedback. If you have any queries or require assistance please don’t hesitate to contact us, we will try our best to resolve your issue as quickly as we can.

All shipping options and the ETA is clearly stated in every product listing, please kindly select the shipping method that suit you.

For items shipped from our Auckland Warehouse estimated time of arrival is 1-3 working days

We use fast reliable shipping for items shipped from China Warehouse, estimated time of arrival is: 12 to 24 working days.

The tracking link will send to your email once the item has been sent, if you have not received the tracking notification please check your spam mail or contact us.

Kindly note:

Please contact us if you have any trouble with the product you have ordered before leaving any feedback. If you have any queries or require assistance please don’t hesitate to contact us, we will try our best to resolve your issue as quickly as we can.

We accept EASY returns to New Zealand address

Damages and issues

Please inspect your order upon reception and contact us within 14 days, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If a parcel hasn't arrived within 40 days of the purchase day, you are eligible to apply for a full refund.

Customer satisfaction is our number one priority. If you are not satisfied with your purchase, please contact us, We will resolve your case as quickly as we can. You can either return it for a refund or exchange it with another alternative item. For change of mind and mistake order, TradeHut is not responsible to pay for the return shipping cost.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase within 14 days

Shipping costs are refundable if the item is defective. If your return qualifies, we will happily provide you with an exchange or refund.

To start a return, you can contact us at. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions.

Our standard warranty process is as follows.

1. Contact us for warranty authorisation and provide all relevant information. We will either need photos or verification of the issue from one of our service agents.
2. For minor defects (repairable) we will either send replacement parts or refer you to one of our local service agents.
3. For major defects (not repairable) we will either replace the item or offer a refund.

We will always endeavour to repair or replace faulty goods within their warranty period. If we cannot do this within a reasonable period of time we will offer store credit or a refund. Exception may be made in the case of damage to or misuse of the item. This includes negligent operation, improper assembly, inadequate maintenance, unauthorised repairs, storm damage and modifications. Limits in cover will apply for businesses. Limitations apply to warranties around rust for sea spray zones, coastal environments as well as areas affected by industrial contamination or geothermal sulphur. Proof of purchase is required and warranties are not transferable. Freight damage or missing parts must be reported to us within 24 hours of delivery.

All warranty claims must approved by TradeHut staff

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.