Terms and Conditions for Purchases from Turbo Bits
- Payment Terms
1.1 Full payment is required within 3 business days.
1.2 Please make sure the full reference number is used as a reference when making payment.
1.3 We will only ship once full payment, including shipping cost, has been cleared into our account.
1.4 Unless credit terms have been agreed upon prior to receiving your product order or service request, the following payment conditions apply:
1.5 We may request a deposit from you prior to accepting your order or providing services. If a deposit is required, it must be paid before we commence processing your order or initiating the services.
1.6 Payment for products is due upon the readiness for collection or delivery (as applicable). Products cannot be released from our premises until payment has been received.
1.7 Payment for services is due immediately upon completion of the services.
1.8 In cases where we order specific parts for you, a 50% deposit will be necessary at the time of placing your order.
1.9 Payment must be made in full, without any deductions or setoffs.
1.10 Failure to make timely payments may result in the following actions (in addition to any other rights we may have):
a. Imposition of collection costs and legal expenses, based on a solicitor/own client basis, for payment recovery.
b. Suspension of the provision of further products or services until full payment is received.
- Refunds and Warranty
2.1 No refunds or credits on any purchases unless agreed by Turbo Bits. Any refund will not include shipping cost.
2.2 Products are covered by the manufacturer guarantee where appropriate.
2.3 Turbo Bits will in no way pay any labour cost to remove or refit any products faulty or not. If deemed faulty, we will, however, refund the full purchase price minus shipping cost.
2.4 Turbo Bits does not take any responsibility for damage caused by any products, faulty or not.
2.5 Some products may be out of stock at the time of sale. If this is the case, we will offer a full refund.
- Product Suitability and Warranty
3.1 It is the responsibility of the purchaser 'you' to research and make sure the product is suitable for your vehicle.
3.2 Any warranty period if applicable is valid from the date of purchase.
3.3 All our brand new turbochargers or CHRA are covered by a warranty period of 12 months / 20,000kms / 2000hrs, whichever comes first will expire the warranty, even if the others have not been reached unless noted otherwise.
3.4 Modifying any parts without written consent from Turbo Bits will void warranty.
3.5 Turbocharger or Turbocharger CHRA warranty is only valid if an MTA member workshop is used and receipt provided for installation.
3.6 Turbocharger or Turbocharger CHRA warranty is only valid if a new oil feedline used when fitting and receipt provided, installation receipt/ invoice must state a new oil feedline is fitted at the time.
3.7 Turbocharger or Turbocharger CHRA warranty is only valid if the priming installation procedure is followed, (and documented on the invoice installation of the turbocharger), prior to initial start-up of the engine, immediately after our replacement turbocharger is fitted. If you need a copy of our "Turbocharger Installation Guide," please ask.
3.8 In the event of a warranty claim, please notify Turbo Bits in writing without delay. Please do not dismantle the turbocharger without written approval, doing so will void any warranty.
3.9 In the event of a warranty claim, it’s the responsibility of the customer to return the product for inspection and failure reporting.
- Delivery
4.1 If you request product delivery to a designated location, we will apply a delivery fee. The delivery fee must be paid concurrently with the product price.
4.2 In the event that you have not collected your products within five weeks after receiving notification of their readiness for collection, a storage fee of $7.50 plus GST per week may be imposed until the products are collected.
4.3 Delivery will be considered complete once the products have been successfully delivered to the agreed location or when you retrieve the products from our premises (whichever is applicable).
- Title and Risk
5.1 Upon receiving full payment, ownership of the products will be transferred to you.
5.2 If the products you have ordered but not paid for are not collected within eight weeks from the date of notification regarding their availability for collection, we reserve the right to sell them.
5.3 When the products are delivered to the agreed delivery location or collected by you from our premises, the responsibility for any loss or damage to the products will be transferred to you.
- Personal Property Securities Act 1999 (PPSA)
6.1 If we provide products to you prior to receiving full payment, we reserve the right to register our security interest in the products on the Personal Property Securities Register (PPSR).
6.2 Upon our request, you are required to promptly provide us with all necessary assistance and information to facilitate the registration of a financing statement on the PPSR.
6.3 You acknowledge and agree that the following sections of the PPSA will not apply: sections 114(1)(a), 116, 120(2), 121, 125, 126, 127, 129, 131, 133, and 134.
6.4 You waive your entitlement to receive a verification statement as per section 148 of the PPSA.
- Warranties and Liability
7.1 Our obligations under the Consumer Guarantees Act 1993 remain fully applicable, and nothing in these terms and conditions is intended to limit those obligations. If you qualify as a consumer under that Act, we guarantee the following:
a. The products we supply to you will meet the required quality, description, and fitness for purpose.
b. The services we provide to you will be carried out with reasonable skill and care and within a reasonable timeframe.
7.2 Any action taken or expenses incurred by you to address defects in the products and services without our prior approval will be solely your responsibility.
7.3 We do not provide any warranty regarding the availability of repair facilities or spare parts for the products. Therefore, section 12 of the Consumer Guarantees Act 1993 does not apply.
7.4 We are not obligated to repair or replace products or provide a refund to you in the following circumstances:
a. If you have not followed the recommended guidelines or instructions provided.
b. If you have resold or disposed of the products to another person.
c. If damage is caused by factors such as restricted air supply to a turbocharger, oil leakage due to worn engine components, improper installation, misuse, neglect, improper maintenance, handling, operation, unauthorized repairs or alterations, external physical damage, or normal wear and tear beyond what is expected for the given time and mileage.
d. If the products are used for purposes other than their intended use.
e. If the products are fitted to performance or motorsport vehicles or used in race applications, and any resulting damage occurs as a consequence of such use.
- Amendments
8.1 Any amendments or variations to these terms and conditions shall only be valid if agreed upon in writing by Turbo Bits and you.
