andoo

The price payable for a product and any applicable delivery fees is set out on our website (as updated from time to time) or advised by us over the phone at the time you receive your order reference number. All prices are inclusive of GST but exclude any other duties, taxes or charges unless otherwise noted. Subject to clause 6.6, we make every effort to ensure prices and product information on our website, catalogues or advertisements are correct and up-to-date. Prices for our products displayed on third party websites may not be correct and we are not bound by them.

We accept payment by American Express, VISA, MasterCard.

Your credit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Whilst we employ the latest technology and use Adyen’s E-commerce secure payment gateway, we will not be responsible for any loss or damage (whether direct or indirect) suffered by you if your credit card is fraudulently used or is used in an unauthorised manner by a third party.

We reserve the right, at our discretion, to use strong customer authentication techniques to authenticate any online card transaction including, but not limited to, the use of 3D Secure.

Your tax invoice will be sent to you when the items you have ordered are delivered. Your tax invoice is your proof of purchase and may be required for any warranty claims.

Shopping for big and bulky items usually means high delivery fees. But not when you shop with Andoo! From family-sized lounge suites to premium mattresses, we offer free delivery to most Auckland and Hamilton homes with more areas on the way.

To check if this service is available at your delivery location, type your postcode in the field on the product you are interested in.

How can I select a delivery date?

Once you’ve added your Andoo products into your cart, you can select your preferred delivery date during checkout. In most areas, we deliver from Monday to Friday.

When will your order arrive?

We aim to deliver during business hours but you may receive your order as early as 6.30am or as late as 7pm. But don’t worry! We’ll keep you in the loop. Here’s what to expect on delivery day:

• You’ll receive a call with a 2-hour delivery window before 10am.
• Then you’ll receive a notification 30 minutes before our drivers arrive.
• If you’re one of the first deliveries of the day (lucky you!), our drivers will notify you as they’re leaving the warehouse to give you as much notice as possible.

Receiving your order

All Andoo deliveries must be signed for by the purchaser or their representative, displaying photo ID at the delivery address.

What about my old product?

Andoo offers removal of your old product, that is similar to that of your purchase, absolutely FREE. If you would like to take advantage of this then make sure you select this option when adding your new products to cart.

Please note that the products to be removed must be disassembled and disconnected prior to our arrival and is limited to the number of items that you have purchased from us.

COVID Alert Levels

Level 3 or 4 - Contactless delivery

Under level 3 government guidelines, our team will carry out contactless delivery. To ensure the safety of your household and our delivery team, distance will be maintained during delivery. Our team will not be shaking hands or be in close contact. But we will be waving and saying hello!

Some services, such as partial furniture assembly and unboxing of items may be suspended under alert level 3 or 4 to limit contact.

Level 1 & 2 - Precautionary measures

Our delivery team will continue to adhere to health and safety guidelines to ensure everyone’s wellbeing. We are committed to training and supporting our delivery team in the best hygiene practices, including frequent hand washing, sanitation, and physical distancing.

When can you return or exchange a product?

Customer Error Returns:

If your item has not been unboxed and packaging remains intact, we are able to return the item for a store credit if notified within 14 days from delivery date. If your item has been unboxed, and not used /connected or installed we can provide a store credit minus a restocking fee of 20% of the invoiced value of the item if notified within 14 days from delivery date. This will be processed once the item has been returned and assessed to be in good condition.

Damaged Products:

If you notice a product has been delivered to you in a damaged condition, you must report it to the driver on site or our customer service team on 0800 100 900, within 7 days from the date of delivery.

Mattress Returns:

For hygiene reasons, we cannot accept mattress returns as a result of customer error or due to a change of mind.

Faulty Products:

Of course, nothing in this returns policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the New Zealand Consumer Guarantees Act 1993 ("CGA") (or any liability under them) which by law may not be limited or excluded.

Please contact us for further information. You can also call us at 0800 100 900 for more information, see our Trading Terms.

Our friendly Customer Support Team is available to provide phone, email and chat assistance 24 hours a day, 7 days a week, 365 days a year!

Shopping online is easy and convenient, but we understand that sometimes you want to speak to a real person. That’s why we have a dedicated team ready to help you 24/7. Can’t decide between a modular or chaise lounge? Want to know what a modular or chaise lounge is? We’re here to answer all your questions!

Call us on 0800 100 900 anytime!