A + SCAFFOLDING

Thank you for ordering from us. Our payment process is simple, reliable and customer friendly. There are many ways you can pay for your order:

Pings – You can pay for your order simply choose Trademe Pings, it is the fast, efficient way to pay for your order. Once your order is paid, we will pack your order to dispatch right away/you can pickup your order from our warehouse without waiting.

Bank transfer – Once your order is placed, you will get an automatic email from us with our company account details on it. Please pay for your order within 7 working days before we cancel and close your order. Once your payment is received by us, you can pickup your order/we will dispatch your order in 2-3 working days.

You may pay at pickup – Bank transfer on pickup is available. We are heading towards a cashless society, to be safer and more hygienic for you and our staff, we only accept bank transfer at this stage. Just pay it on your mobile and show your screen to our staff and you’re right to go.

Please note that shipping charges may be reviewed post sale, if your delivery address is rural or not in a major shipping route. Sorry for any inconvenience caused, shipping charges are based on weight, size and location, while our system calculates weight and size, delivery locations could be a little tricky, so we will do everything possible to keep freight charges low and in the event shipping charges are way out, we will surely keep you informed and can look at options of full refund.

Pick up is more than welcome.

Please provide a valid contact number for shipping. During public holidays and Weekends, nothing will be shipped. You will have to wait till the next available working day. In some cases, we can combine shipping. So do let us know your destination and if you are buying two or more of our products.

We use Mainfreight to deliver your order to ensure that you are getting the best shipping fee and the network covers your area. The default Shipping cost is shipping the scaffolds to your closest Mainfreight depot. If you need to deliver to your address, the service is available too, but you may pay extras on shipping. Please get a quote on Q&A before placing an order.”

We are unable to deliver to PO boxes. Rural delivery will attract additional fees. Courier delivery is usually within 7 working days. Large freight could take up to 14 working days. Rural delivery could take additional 3-5 working days. Getting things delivered on time is important to us, but we can’t guarantee delivery times as we use a third-party shipping company. So, we can’t be liable for any loss, cost or expense caused by delay in delivery.

If the product is damaged in transit, please DO NOT SIGN for the delivery and have the shipper return the goods to sender, contact us and we will arrange for an alternative unit to be delivered. On signing for the delivery, you have accepted that the product is in good condition.

In these terms and conditions “we”, “our” and “us” means A+ scaffolding, “you” refers to you the customer. “Dollar” constitutes New Zealand dollars only. These terms and conditions together with your order constitute the entire contract between A+ scaffolding and the customer.

Acceptance of Terms & Conditions

The terms and conditions are when purchasing products from us, you are accepting these terms and conditions. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen years old. We only sell and ship Products within New Zealand. We do not make deliveries outside of New Zealand.

Information Error – We strive to make every piece of information as accurately as we could. In the event a product is listed at an incorrect price or with incorrect information due to typographical error. We shall have the right to refuse or cancel any such orders and refund the full amount received.

Warranty

We stand behind all our products. All of our products carry a 3-month warranty (return to base) if not specially stated. We will fix or replace the faulty products. Refund will be given only if a replacement is not available. Warranties are not transferable beyond the original buyer. Shipping fee is not refundable. Warranty does not cover unauthorized repairs, incorrect assembly, rust, misuse, abuse or use of a product for which it was not designed. Warranty does not cover if your purchase was used for business/commercial purpose.

Returns

At A+ scaffolding, we strive to ensure that you have a pleasant trade, if you are not satisfied for any reasons, we’ll do our best to get things fixed really quickly. We will meet all our obligations under the Consumer Guarantees Act and Fair Trading Act.

Your purchase arrived damaged, faulty or does not work as it should. Please contact our customer care team for assistance.

– Please retain the original packaging & invoice – You will be requested for accurate description of the fault via email and photos/videos where required. – This will help us and our supplier’s/couriers assess the fault or damage and offer the best possible resolution – We will validate the return and our team will guide you towards a drop off at our nearest branch or organize courier pick up – On return, we will assess the fault/damage, to approve the claim. Please allow 2-3 working days – We will work with you to organize a replacement or a refund. In some instances, we can have parts swapped or partial refunds processed by mutual agreement.

Change of mind requests

– Please contact our customer care team within 7 days of your purchase – The product must be in mint condition, unopened in its original packaging – Original shipping and return shipping will be at buyer’s cost. The return courier is at the transit risk of the buyer. – On our team’s assessment of the return to be 100% suitable for resale. A credit note will be issued within 7 working days excluding any shipping

General Terms

– Please contact our customer care team for any returns so we can assess and guide you through to avoid any disappointments prior to coming into the store. – For purchases uplifted at our branch, returns of any kind will have to be made at the nearest branch only. – Products purchased must be used for personal or household use (non commercial) for warranty purposes. CGA does not cover Commercial products. – Refunds will only be processed using the same mode of payment which was accepted at the time of purchase.

Sales manager Tee: 021 025 93287 Monday to Friday 9am-5pm excl. Public holidays For weekends please make an appointment in advance.