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Delivery and Returns Policy

If you receive any incorrect items in your order, please refer to the section above incorrect orders.

We endeavour to have your product to you within 7 days of ordering. If you have not received your product within 3 working days please contact us so we can instigate a track and trace for you.

If you are unsatisfied with your product, please contact us immediately to find a suitable resolution. If the product is damaged, not received or incorrect we will refund your purchase price within 14 days of receiving notification.

Please ensure that the product is still in the original packaging and that the product is in exactly the same condition in which you received it. No customer damaged products will be accepted back for refund or exchange.

In the unlikely event of there being a fault with the product, we will endeavour to send a replacement, or will give you a refund. This includes a credit to your card for the cost of your return postage.

If you have any questions regarding returns, please contact us and we will be more than happy to advise.

Incorrect Orders

If you receive any incorrect items in your order, please verify that they are different than what is displayed on your order confirmation.

If the items that are shipped are different than the items that are included in the order confirmation, we will exchange them and reimburse you for the shipping charges that you incur when you send back the incorrect merchandise. We will ship out the correct replacement items immediately once we receive the original items.

If the items that you receive are the same as the items that are included in the order confirmation, but are different than what you intended to order or they do not fit, we will still exchange them for you, but we will not reimburse you for your shipping charges. We will ship out the correct replacement items immediately once we receive the original items.

Please check in the shopping cart and the order confirmation that you receive by email, that the order includes the items, quantities, colours, sizes or other variations that you intended to order.

If you realize that there is a mistake in your order, please contact us immediately, so that we can stop and correct the order before it is shipped, or take other corrective measures if the order has been shipped already.

Please contact us before returning any product.

Address:

Aurora NZ Ltd trading as BeautyQuip 92 Williams Street Kaiapoi 7630 Christchurch