Bank Information:

Bank Name: ASB Account Name: Boosted Kiwi Account Number: 12-3272-0209135-53

Payment Methods:

Online Bank Transfer / Bank Deposit / Cash / Paynow / Ping / Credit Card / Paypal / AfterPay

Payment is required within 3 working days of auction unless other arrangements have been agreed upon prior. When you make a purchase, ensure to use your auction number as your reference. If it is missed or incorrect it can cause delays as we will have to manually trace and match your payment.

Pricing

All prices are GST inclusive.

All of our products are shipped from Wellington, New Zealand and are stored locally. We are also more than happy to combine shipping with orders, but please contact us prior to trying to do this yourself.

We use CourierPost Overnight as our primary courier service – however if they are unavailable at the time of booking another service will be used.

Please ensure your delivery address on TradeMe is correct PRIOR to purchasing. We are legally obligated to send it to the address given when you hit buynow. If you select the wrong address and don’t realise until its too late, get in touch with us and we will try to help. However we can make NO guarantees. If the item has already been booked with the courier, we cannot help.

Delivery Targets:

We aim to ship all orders within 3-5 business days, unless stated within the product description. We usually process items quicker than this, however this is a typical worst-case time frame. If you are in a major rush, please get in touch first so that we can prioritize your order.

We do use an overnight courier service, however that is not ever guaranteed. Typically NORTH ISLAND deliveries are overnight, but the SOUTH ISLAND / RURAL deliveries can add an extra 2-3 days onto this time frame.

Once the parcel is collected by the courier, it is completely out of our control. These are the time frames given to us by them and are targets – not guarantees.

TradeMe will automatically email you the tracking information once your item is shipped. Please check your emails and spam folder prior to contacting us if you have not received this info. But if you’re still stuck – we are more than happy to help track it down for you.

Damaged In Transit

If you receive an item damaged, DO NOT SIGN FOR IT and contact us immediately. If the item is visibly damaged and signed for, you are accepting it in its damaged state. If it has been left behind, you will need to keep all of the packaging and provide us with photos of the packaging and the areas of damage. We will then organize the courier company to re-collect the item from you and assess it.

After it has been collected by the Courier company, the claim process will start. We are NOT able to provide a replacement or refund until the claim has been completed, which can take up to 30 days.

If you are not able to provide ALL of the original packaging, all of the items, and have it re collected by the courier – we will NOT be able to offer you a replacement or refund as we will not be able to make a claim for compensation.

Terms For Non-Signed And / Or Non-Tracked Shipping Methods

We offer signed, non-signed, tracked, and non-tracked shipping options. Please note that if you select the non-tracked or non-signed shipping options (so ANY option besides tracked & signed), ANY and ALL liability for loss or damage to item(s) ordered falls ENTIRELY on the buyer. We are exempt from ANY and ALL responsibility as soon as your order is collected from us and scanned on-board the courier when using any non-tracked or non-signed shipping method. Ownership for all item(s) in your order change legal ownership to the buyer as soon as it is scanned on-board by the courier when using these methods.

This means if your item(s) are lost in transit and any shipping option besides tracked & signed was selected, we are in no way, shape or form, liable for any form of compensation.

We will of course still do our best to help you resolve any issues with shipping (e.g. a lost, delayed, or damaged parcel), but will not be deemed liable for any form of compensation - whether that be a refund, partial refund, or replacement items. Therefore, we always suggest selecting a signed shipping method.

Installation:

ALL products purchased from Boosted Kiwi Limited must be installed by a qualified professional (e.g. a mechanic, or automotive electrician), otherwise any Warranty is void. Boosted Kiwi Limited reserves the right to ask for proof of professional installation (e.g. receipts). If you are not able to provide this, your warranty of fault claim may not be accepted.

Warranty:

Warranty information on specific products can be found on each individual item listing. If there is no warranty information on the listing, the item is assumed to not have a warranty. We will however meet our requirements under the Consumer Guarantees Act to provide a remedy – but reserve our right to ask for proof of professional installation for ALL cases. We understand how frustrating it can be getting a faulty item, and will often do our best to provide a solution. The more information you can give us, the better. If you are easy to deal with, we will be too.

We assess all our claims on a case-by-case basis. We will frequently require pictures and video evidence of the fault you have experienced to help us determine the fault. We may also ask for the item to be returned to us to be assessed.

It is the customer’s responsibility to package and ship any items that are being assessed under “Warranty”. Any damage caused by your chosen courier / freight agent to get the item to us is NOT our responsibility. If the item arrives to us damaged in any way, your claim will be rejected.

“Faulty” and “damaged” items are not the same. We do not cover any forms of misuse, breakage, physical damage, or tampering. If we find any evidence of tampering, damage, or misuse (which could stem from incorrect / careless installation, modification etc) we will NOT replace or refund the item as we will not be able to confirm the cause of the fault. Warranties only cover the specific part supplied by us. We do not cover ANY forms of labour, freight, additional components that may become damaged as a result of a faulty item, or any extra materials purchased for installation. NO EXCEPTIONS.

ALL returns must be applied for within 14 days of the original purchase days. Changing your mind is NOT a valid reason for return or cancellation of an order – as supported by the Consumer Guarantees Act. This includes purchase of incorrect items, and we take no responsibility for this if the customer has not confirmed with us beforehand.

Absolutely NO returns will be accepted on custom-made, pre-order, or order-in items.

Any and all returns are subject to a 40% restocking fee at our discretion.

Unfortunately, we do not cover return freight on any faulty goods, exchanges, or general returns. We will cover freight involved with getting a replacement item sent back to you (within New Zealand).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards CANNOT be returned or credited.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 working days.

If your return is rejected, you will be responsible for paying return shipping to have the item sent back to you if you want the item back. You will have 30 days to organise or pay for collection of the item, or it will be destroyed. This is not negotiable.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and we will arrange you getting the item back to us.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Boosted Kiwi, 13 Chapman Crescent, Naenae, Lower Hutt, 5011.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You are responsible for using tracked courier services when sending items back to us. We don’t guarantee that we will receive your returned item, and take no responsibility for if it arrives, or the condition it arrives in. If we receive the item damaged, it will not be refunded or returned. NO EXCEPTIONS.

You can contact us on:

• 027 935 3250 (please text, do not call).

Please ensure you have read our Returns and Warranty page, as that may answer your specific question. We endeavour to respond within 3 working days.