Freight is handled by DHL; a tracking number will be emailed to the buyer when available. Tracking is provided by DHL at https://www.logistics.dhl/au-en/home/tracking/tracking-ecommerce.html. The buyer is responsible for import permits and custom duty if applicable. It is the buyer’s duty to advise Extra Mile Auto Parts of any required documentation the buyer may require to clear the goods. The buyer agrees to pay any import/customs expenses. Expected delivery to North Island is 3-5 business days, excluding public holidays. Allow up to 7 business days to areas outside Auckland.

1. RETURNS: You must inform us, and the reason for the return, within 48 hours of the item being received through the Trademe message system. A handling fee of 20% will be charged for returned goods. Please ensure goods are wrapped to protect them in the same way they were delivered to you. DO NOT write on the box or the labels.
2. RETURN POLICY: You may return your purchase to EMAP within 30 business days from your date of order providing; Items are returned within 30 business days. No returns will be accepted if the 30 business days have elapsed. You will require a return authorization number supplied by EMAP. This return authorization number should be displayed on the outside of the package. All items and packaging to be returned must be in resale condition, including the invoice and the untorn packaging and no dirty hand prints on goods or packaging. Items cannot be disassembled or damaged due to incorrect installation. We are not responsible for installation errors. We are also not responsible for any labour expenses, towing expenses, or rental car expenses caused by the use of wrong or defective parts during installation. Refunds will be repaid in the same way the item was paid for. After return has been received refund will be issued within 5 business days.
3. PARTS NOT RETURNABLE: Special-order Products and electrical parts are not returnable if plugged in or unsealed for any reason.
4. RESTOCKING FEE: All returns are subject to a non-refundable 20% restocking fee. A 20% restocking fee is charged on all returns that are not the direct result of faulty goods.
5. RETURN POSTAGE: EMAP will only pay for return postage costs if it is the direct result of an error by EMAP. EMAP must have received and inspected the items and deemed them to be in a saleable condition. Prior to accepting a return item, the buyer must supply, through the Trademe messaging system, a photo showing the printed part number of the supplied item and an additional photo showing the compliance/build plate of the vehicle the buyer is fitting the item to. The Make, Model, Year, Engine and Vin numbers should be clearly visible. 5A. Buyer says the part is wrong: EMAP will need full info on the buyer’s Vehicle like VIN #, Engine Code and date made or photo of compliance plate.
6. DAMAGED GOODS: We inspect all items for any damage prior to shipment. We are not liable for goods damaged during transit. Always inspect the package for any damage and return it before you open it.
7. FAULTY GOODS: In the event that the buyer claims the product purchased is faulty, the buyer pays for the return postage. EMAP will send the buyer a warranty form and a return authorization number. EMAP will only pay the buyer for the return postage, once EMAP has received the item and has found the item to be faulty. Photos cannot be used to claim a product is defective.
8. WARRANTY: All parts come with a 12-month manufacturer warranty, unless stated otherwise. Warranty does not cover postage or installation costs.
9. IMPORTANT NOTE: When purchasing any parts, we ask that you carefully check that the purchased item is the correct one for your application, as there can be more than one part number that may suit the same vehicle model. If you are unsure we strongly advise you to contact us first before proceeding with your order. We will not be responsible for ordering the wrong part. Email us with the vin #, make, model, year and engine code to ensure that the filter, or the filter kit, you wish to purchase, will suit your vehicle. We also recommend that you compare the filters shown in the photo of our listings with the filters that are already fitted in your vehicle, especially the engine air and cabin filters.
10. FRIEGHT: Freight is handled by DHL; A tracking number will be emailed to the buyer when available. Tracking is provided by DHL at https://www.logistics.dhl/au-en/home/tracking/tracking-ecommerce.html. The buyer is responsible for import permits and custom duty if applicable. It is the buyer’s duty to advise EMAP of any required documentation the buyer may require to clear the goods. The buyer agrees to pay any import/customs expenses. Expected delivery to North island is 3-5 business days, excluding public holidays. Allow up to 7 business days to areas outside Auckland.
11. CANCELLATION OF AN ORDER: EMAP reserves the right to cancel an order if the postage exceeds the free allowable postage cost. Buyers with a remote postcode in New Zealand should contact us before placing an order to ensure their postcode is within the allowable free postage area. All cancelations must be made prior to shipping at 10PM (Auckland time).
12. SAME DAY CANCELLATION is not guaranteed. Email or call 61416 299 813
13. LISTING PHOTOS: Photos are used for illustration purposes only and items received may vary from the photos in colour and packaging designs.
14. TERMS & CONDITIONS Same day shipment is offered if the order is placed with cleared funds by 6 am Monday to Friday (Auckland time). Weekends and public holidays excluded.

You must return items in their original packaging and in the same condition as when you received them. If you don't follow our item condition policy for returns as stated below, you may not receive a full refund.

Item(s) must be in the exact condition they were received:

• Unused, unaltered, with no damage or signs of use outside of the listed item condition or how it was received
• All parts must be intact
• Must be returned with original product packaging: boxes, UPCs, bags or any items used to wrap and protect the item
• Must include all items that were included in the original package, such as cords, cables, remote controls, manuals, warranty and rebate cards, free gifts or bonus items
• In its original packaging
• Item should be drained of any liquid or fuel
• If assembled, item should be dismantled before return

Refunds by law: In New Zealand, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose or don't match the seller's description.

If you have any queries feel free to reach out to us through email and we will get back to you as fast as possible.

Address:

2/6 berends Drive Dandenong South Melbourne 3175

Email:

mailto:sales@extramileautoparts.com.au mailto:Support@extramileautoparts.com.au

Phone:

0397064780

Returns address provided upon request