We only accept payments through Ping / Pay now. Ping/Pay now allows you to pay instantly for your purchases by credit or debit card on Trade Me.

Ordering Process

We generally process all orders within the day it was purchased, and orders will be dispatched the following working day. Personalized jewellery will be dispatched within 5 working days.

Please note that Weekends and all Public holidays are not classed as a business day. All orders will be processed on the first available business day. Orders can be delivered to a P.O.Box address.

Shipping Times

If you are in a residential area please allow 2 – 4 business days for your order to be delivered to you. If you are in a rural area, it may be an additional 1 – 2 business days.

Customer satisfaction is always our priority concern!

If you receive any faulty or damaged product by accident, please email us at sales@glitters.co.nz within 3 days after receiving the goods, we will replace it or refund you your money back upon return.

For necklaces and rings, if you are not 100% satisfied, you may return your item for a full refund (excluding shipping charges). No questions asked! The item must be unworn or only tried. Contact must be made in 3 days after receiving the necklace or ring.

For Rings, Glitters is happy to exchange the rings if the size 'doesn't fit', if we have the same ring in the requested size as per any size options on the listing, in stock, at the time we receive the return. The customer will be responsible for all courier charges. Contact must be made in 3 days after receiving the ring.

Please Note:

• For health and hygiene reasons, BODY JEWELLERY and EARRINGS cannot be accepted for a refund or exchange. We sincerely apologise for this but hope that you understand.
• Personalized Jewellery cannot be exchanged and refunded.
• We will not accept any goods that have been engraved, or altered.
• We do not accept returns due to normal wear and tear on used items.
• We don't warrant against item damage caused by accident or abuse.
• All return shipping costs are to be covered by the customer.
• Refund will be processed by same payment method within 3 days of receipt. We will email confirmation promptly, once your return has been processed.

How to measure your ring size?

1 Take a piece of string, ribbon, thread, or a thin strip of paper and wrap it around your finger, close to the knuckle. 2 With a pen, carefully mark the spot where the string overlaps with its end and either hold it up to a ruler that has millimeter measurements. 3 Use the ring size chart to determine your ring size.

Can I swap a ring if the size doesn’t fit?

Yes, Glitters is happy to exchange the rings if the size 'doesn't fit', if we have the same ring in the requested size as per any size options on the listing, in stock, at the time we receive the return. The customer will be responsible for all courier charges. Contact must be made in 3 days after receiving the ring.

GST invoice

We are GST registered and are able to provide a GST invoice upon request.

All emails, questions & queries will be answered within 24 hours.

Address:

Glitters Sylvia Park: SKD22, Level 1, Sylvia Park shopping centre, 286 Mount Wellington Highway, Mount Wellington, Auckland 1060

Glitters Manukau: K009 (Outside of the Vodafone Shop), Westfield Manukau, Cnr Great South and Manukau Station Rd, Manukau, Auckland 2104