PAYMENT TERMS

Straight after the auction finishes you will receive an automated email with payment details (if you have not already used the Pay now option-preferred choice).

Payment must be received in full and within 4 (four Days) of the auction closing, unless other options have been confirmed beforehand.

We accept:

• Trade Me's Pay Now option for Credit Cards
• Bank Deposit/ Transfer into our Peter Boles Pharmacy account at National Bank East Tamaki.

N.B.

Please note that if you have made a bank transfer over the weekend the funds will not be cleared until Tuesday morning. You can assist us by sending us a fax confirmation or by emailing us a copy of payment. This speeds up the delivery process especially over the weekend or Stat holiday periods.

When making a deposit please use your winning Auction Number followed by 'TM'.

LAY-BY:

We do offer Lay-by on sales $100 and over:

• 25% deposit has to be made within 3 days from the auction closing date. And 3 instalments of 25% each should be made within 1 MONTH from the deposit payment.
• All instalments should be made via Bank Payment.
• Please ensure you include your auction number as a reference in your payment, also please send us an email when each payment is made.
• Your goods will be dispatched as soon as we receive your final payment.
• Upon cancelling the Lay-By, your money can be refunded, some charges will apply.

Bank Account Details:

ANZ Account Number:06-0197-0106430-03 Bank:ANZ, East Tamaki, Auckland Account Name: Peter Boles Pharmacy Ltd

DELIVERY & PICK UP INFORMATION

All Orders are usually delivered via local express courier, for peace of mind. Our sales team will usually email customers with confirmation that an item has been shipped.

If you win the auction from Trade me and want to pick up the goods from our pharmacy, please email us first. It is important that we can place a positive feedback to you on Trademe.

Shipping duration is usually 3 to 4 working days for the whole of New Zealand.

Please email us if your parcel has not arrived within the allocated times.

Track and trace service is available on all parcels, we will provide you with your tracking number if your parcel has not arrived within the allocated times above.

We offer combined shipping on multiple auction wins.

Please note that we DO deliver at no extra charge to PO boxes however a small charge applies for rural delivery.

In the event that our New Zealand tracked courier services or other couriers return goods to us as undeliverable for any reason, additional delivery charges may apply to cover the cost of re-delivery. If orders are subsequently cancelled, any refund will have all delivery charges deducted from any refund amount given.

In the unlikely event that goods need to be returned to us, it is imperative that a Return Form is obtained first to enable us to process your return as quickly and efficiently as possible.

A return policy is only effective for 7 days starting from the day the customer received the item.

The conditions of our return policy:

• The product is still factory sealed and unused. This includes the box and all the original accessories contained within the box.
• All shipping and insurance charges are the customer’s responsibility.
• The return of the products must be shipped by Parcel Post tracked Courier Services and the tracking number must be provided to us within 3 working days once approved for return.
• The return of any products must be approved by us before sending back.

Failure to adhere to our Returns Procedure may result in loss of product and/or additional costs being incurred. All return costs additional or otherwise will be solely the responsibility of the customer.

Refunds will be given at the discretion of the Company Management.

TAX AND ACCEPTED CURRENCIES

All prices include GST and are in NZ $'s

While we try to ensure that all details (including prices) displayed on this web site are correct and up to date, we cannot guarantee that they are. We do, however, update our Trademe auctions as frequently as possible. You mustensure that, prior to placing an order; you have checked all relevant details about the products and/or services you have selected, as those may have changed since you last visited this auction.

All products and/or services displayed on this web site are subject to availability. We will try to advise you if a product or service is unavailable. All prices are subject to change at any time up to the time the order is shipped. If a price is corrected due to exceptional circumstances, we will inform you as soon as possible and provide you with the option ofeither canceling the order or to continue with the order at the corrected price.

PRIVACY ACT

All information supplied to Peter Boles Pharmacy Ltd is considered private and confidential.

CUSTOMER FEEDBACK

We will place feedback as soon as we see your payment and have made sure that the payment and the details provided are correct. Sometimes we will place a feedback in order to contact you if contacting you through email does not work. Some of our auctions specify that NO feedback will be provided unless specifically asked for by the purchaser. This is to maintain their privacy.

A FINAL NOTE

We make every effort to keep our customers happy, so if you have any problem regarding your purchase please contact us and we’ll do our best to solve it quickly. We go that extra mile to put a smile on our customer’s faces.

Thanks for shopping with Peter Boles Pharmacy.

Best wishes Peter & sales staff

Company Name

Peter Boles Pharmacy Ltd trading as Internet Pharmacy

Shop Address:

33 Fellbrook Street, Manurewa, South Auckland 2102

Business Hours:

Mon - Fri: 09:00am - 5:30pm Saturday: Closed Sunday: Closed Stat Holidays: Closed

Contact Details:

Tel: 0064 09 267 5295 (only during business hours) Fax: 0064 09 267 5169 (only during business hours)

All products purchased from this web site are covered by a 12 month limited warranty (unless otherwise advertised in listing), in relation to defective materials or workmanship from the date that they are purchased from us, under which your products may be repaired free of charge by sending the product back to us for repair. Please note that the shipping fee incurred in sending the item to us for repair is to be borne by the customer.

For products covered with international warranty, please send to your local service center for repair/replacement by presenting the warranty card to them (this warranty card will be sent together with your shipment).

For products not covered with international warranty, please send to us by Parcel Post tracked courier services, or other reliable freight company for repair. Kindly note that buyer is solely liable for any shipment lost-in-transit.