We accept payments through Ping and Afterpay Ping allows you to pay instantly for your purchases by credit or debit card or bank deposit on Trade Me.

Shipping Cost Free standard shipping for all orders. $19.99 extra for express shipping.

Shipping Method We use Australian, New Zealand Post to deliver standard orders. DHL express for express orders. You will receive an email confirmation when we dispatch your item. The item will be left in a secure location at the specified address.

Shipping Times Most orders are dispatched within 3 working days. We deliver via a tracked courier service - once your order is dispatched, you will receive an email with a link to track the status of your order with our delivery partner.

Standard NZ delivery is 8-12 business days to major cities, with additional time for rural deliveries.

Express delivery is 3-5 business days to major cities, with additional time for rural deliveries.

All our wall murals and other products are printed on demand.

We want you to be fully satisfied with your purchase! Therefore if you are unhappy with your order, we will work with you to resolve any issue you may have had and ensure you are 100% happy with your Product(s).

Note that since all items are printed on-demand and to your specifications, Jess Art Decoration does not offer refunds, exchange or returns on any of its products, except for: incorrect, damaged and defective items, within 30 days of the date of receipt.

If you wish to return your incorrect, damaged or defective item for an exchange, please contact our customer service by email at mailto:jess@jessart.com.au for a return authorization. Items must be returned in unused and intact condition in the original shipping package.

• The Buyer must check the item(s) immediately after delivery and report any transit damage or faults by email within 3 days of receiving the item. Items must be returned within 7 days. JAD reserves the right to refuse claims that are made after this time frame.
• Invoices and auction number will be required as proof of purchase. Photos or other forms of evidence may also be requested from the Buyer.
• JAD will replace or repair where possible and Refunds will only be offered where a replacement or repair is not available. Original courier cost are non-refundable.
• Products must be returned including their original packing materials, cartons and boxes.
• The Buyer has the responsibility and expense of sending back any faulty or damaged product to JAD. JAD is liable for sending the replacement back to the Buyer, except in the case that the returned item is tested and found not faulty or not in the same condition that the buyer reported. In which case, the buyer will be required to pay for return postage costs and the item will be sent back at the buyer's expense.

Jess Art Decoration adheres to the Consumers Guarantees & Fair Trading Acts along with Trade Me's Standard Trading Terms and Conditions.

How wide are the wallpaper strips? Our wallpaper strips come in drops. This is slightly wider than normal wallpaper which makes the hanging process quicker and gives a better final finish.

How will my wallpaper arrive? Your wallpaper will arrive on a roll that is sectioned off into vertical drops that fit your wall height. These drops are simply matched up overlap to each other on the wall to create the full finished mural.

How will know what my mural looks like before ordering? When you send an order enquiry to us, we will come back to you within 24 hours with an email including a proof image showing how your wallpaper mural will look on your wall. If you need any changes making at this point then you simply need to let us know, and if you are happy with it and wish to proceed then payment can be made and we will print your wallpaper right away.

Can I customise my mural? Most of our wallpapers are customisable. We can alter colours, make images black and white, add company logos, text and much more. If you would like to customise your mural then please do not hesitate to contact us with your requirements and our designers can help.

Are the colour seen on screen accurate? The colours shown on screen can vary to the received product. There can be some variation between computer monitors which is worth bearing in mind due to brightness and colour intensity, however this is usually very minimal. If you have any specific concerns about colour matching, we can provide a printed sample for you before you make the final order.

Colour variances between prints? As our printers go through regular cleaning cycles, please note that there can be colour variances between samples and the actual order you receive. This is also applicable if you need to order an additional paper due to a mistake in your wall measurements.

Installation & Fitting

Should I book a decorator prior to receiving my mural? As all of our murals are custom made and printed once and order has been paid for. We recommend that all customers wait until they receive their mural prior to booking a decorator. Once your mural arrives, please check your mural prior to installation to ensure that everything has arrived as ordered.

What adhesive should be used to hang the wallpaper murals? A standard ready mix wallpaper adhesive should be used. This is available in all DIY stores.

How do I install the wallpaper? The hanging process is is much the same as hanging normal wallpaper, using normal wallpaper paste, and matching each drop of wallpaper to the next until the mural is complete. A full detailed step by step guide is included with every purchase, which explains the simple hanging process in full, making it very simple even for a novice. We will including an installation guide.

Measuring Your Wall

Should I give exact wall dimensions? Yes you should. We need your accurate measurements and then we will print your wallpaper slightly larger to account for any uneven walls or minor measuring errors.

What do I do if I have a sloping wall or a wall that isn’t square or rectangle? If your wall is an unusual shape then this is not a problem. You simply need to measure the widest and tallest part of your wall to get the height and width. When you come to hang the wallpaper, you simply need to trim away the excess paper.