PING

Orders are dispatched on the same day of order (we are open everyday except Christmas Day). Orders can be tracked via the courier ticket number assigned to your order. Aerosols e.g. hairspray are classified as dangerous goods and may have a slower delivery date.

If an order is received no later than 8:00am Monday–Friday, delivery of the order can be couriered overnight for next day metropolitan delivery (subject to stock availability). Delivery to rural addresses is 1 – 2 days. Our delivery fee is free for orders over $75, and $5.95 to New Zealand business addresses, or $5.95 for New Zealand residential addresses below $75. New Zealand will pick up your order at these times on weekdays (if you request an urgent weekend delivery, please let us know)

WRONG PRODUCT

We apologise if you have received the wrong item. This is not common and we want to resolve this as quickly as possible for you. If you have received the wrong product, please contact us immediately so we can arrange an exchange. Please provide your order number and a photo of the incorrect product.

To receive a replacement, we will arrange for the product to be returned in the same condition you received it and within 14 days from the day on which you received the item. We will honour all purchases within the Consumer Guarantees Act

DAMAGED PRODUCT

Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. The packaging of salon-only hair products & equipment is conducted with the utmost care.

If you believe that the item is damaged or faulty, please contact us immediately so we can arrange a product exchange or refund. Please provide your order number and either a photo or video of the damaged/faulty product.

CHANGE OF MIND

We are unable to accept returns or issue refunds if you simply changed your mind or the item isn’t what you expected it to be, but are happy to find a solution for you.

HAIR AND BEAUTY PROFESSIONALS SINCE 2004

Why Kiwis Love Kess

Kess was founded on the principle to provide affordable premium hair and beauty services to Kiwis. We have grown a lot since 2006, and are now the largest hair and beauty group in New Zealand. We are NZ owned, and proud of it. Each premium salon is run by a hard working owner, and manager. Our staff are always upskilling themselves to deliver consistent premium results.

150+ Senior Stylists and Beauticians

Our amazing professional and qualified staff are the best. They are fully committed to achieving your hair and skin goals. With regular training, team meetings, and awareness of trends, we guarantee that you'll love your time with them.

LONGEST SERVING PREMIUM HAIR AND BEAUTY RETAILER WITH STORES LOCATED IN 26 DIFFERENT SALONS ACROSS THE COUNTRY

We specialise in hair and beauty and have held a strong presence in the New Zealand market ever since we started back in 2004. We have built meaningful relationships with several different leading hair care and beauty brands over the years. Stocking a vast variety of products for Men, Women and Kids. Your stylist, beautician, and our hair care consultants will recommend or show you the right products to maintain your hair once you have left the salon.

Some stock that is available online may not be available in-store. Please call your closest Kess branch to confirm whether the product is in stock before traveling. Otherwise, feel free to order online as the online store delivers to all areas of New Zealand.

Kess has built a reliable and trusted reputation in New Zealand and continues to be one of the giants in the Hair care and Beauty industry of NZ. Franchise Interest/Location Throughout New Zealand

Please get in touch with any enquiries and questions to see if you are eligible to become a Kess Franchise member.