All of the products that we list on TradeMe are held in-stock at our Nelson shop. Most of our orders are shipped from the shop. For non-rural customers, delivery across the South Island is normally overnight, and the North Island is typically 2 to 3 days. It is normal to add one day to these delivery times for rural addresses.

On some occasions we choose to have one of our suppliers deliver the order directly to you instead. This is only the case when we believe that this is the fastest way to get the product to you. In all cases such orders will be shipped from within New Zealand and no import duties or customs clearance delays will apply.

In the unlikely event that the product you receive is not as described or has arrived damaged or faulty, we will discuss with you your preferred solution. This may involve a refund or exchange of items. In this scenario we will cover return postage to us if required.

If you have simply decided that you no longer want your purchase, any item can be returned for a full refund within 28 days of purchase, as long as it is unopened and in the original packaging. Return shipping in this case is at your own expense.

As a retail business operating within New Zealand, we are governed by all relevant regulations designed to protect consumers and businesses alike.