• Refunds will be offered on items that arrive Dead on Arrival, AND we are unable to repair the item or provide a replacement of equal or greater functionality.
• Refunds will not be offered if items are not compatible with buyers system OR buyer is unable to operate or assemble item. Buyer must ensure that systems are checked for compatibility prior to purchase/bidding.
• Refunds will not be offered after the item has been used.
• Products must be returned with all accessories including their original packing materials, cartons and boxes to eligible for refund.

Refunds will not be considered if:

• You simply 'change your mind'
• Item was 'not what you expected it to be' or 'not what you imagined it to be
• Items are sold as is Sale / Clearance Items
• All items must be returned to us for full assessment BEFORE refund will be issued.
• Refunds are processed by us at the end of each week.
• All eligible non-defective returns are subject to a 20% restocking fee and must be in re-sellable condition. Upon receipt and inspection of your returned item(s), we will issue a refund for the purchased product(s) less the 20% restocking fee.

Feedback: We recommend that Buyer leave their feedback after their items are received. Please contact us FIRST to fix any problems or issues BEFORE placing negative feedback. Negative feedback does not solve any problem.

Disclaimer and Limitation of Liability: Although every effort will be made to ensure the information on this website is kept up-to-date and accurate, we cannot assume liability for any loss or inconvenience caused by inaccuracies or errors concerning any products or services. For the latest information and confirmation on any goods or services, please message us on TradeMe or call and one of our staff members will be pleased to assist.

In no event shall Salelink, or its shareholders and/or officers be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits.

Salelink reserves the right to the interpretations to the policies.

Salelink reserves the right to revise the policy at any time.

Warranty Policy:

• If listing does not contain any warranty information then we will provide a 30 day Return to Base warranty. Please check listing carefully for correct warranty period.
• We will replace your item if it is found to be Dead On Arrival (DOA).
• The Buyer must check their item immediately and report any damages or faults to the seller by e-mail within 48hrs of having received their item. We reserve the rights to refuse any claims that are made after this time frame.
• Buyer has the responsibility of sending back the faulty item.
• The return postage must be paid entirely by the Buyer.
• We will repair the item where possible or send a replacement. Refunds will only be offered where a replacement is not available.
• All warranty claims must be made by the original buyer of the item. Warranty is not transferable beyond original buyer.
• All accessories and bonus gifts are not covered by warranty.
• Delivery docket, buyer details will be required as proof of purchase.
• Warranties are not transferable beyond the original buyer and valid in New Zealand only.
• We adheres all of Trade Me's Terms and Conditions.

Warranty Does Not Cover:

• Bonus accessory items(such as accessories comes with package for free).
• Incorrect assembly, misuse, abuse or use of a product for which it was not designed.
• Damage from neglect or careless storage.
• Unauthorized repairs.

Our opening hours are: Monday - Friday 10am-5pm (except public holidays)

Contact Policy: Any emails, questions or queries will be responded as soon as possible or on the next working day. Due to the large volume of emails we receive, email response can take up to 48hrs WITHIN NORMAL WORKING HOURS. It is Company Policy to reply to ALL emails, thus if you have not received a response within 72hrs, please check you junk box, spam & pop-up filters.

Customer service: Our Customer Services Department (work operational hours listed above) is available and happy to answer any questions & queries you may have. They are also committed and dedicated to working with you to resolve any issues that may arise and accept that technology is not foolproof, mistakes can and do happen but we want to fix them.. We're real people, and love to help out wherever, however we can, which, our proven record of top quality support reflects. If there are a problem, email us first, however, if you think there is an email issue then please call. Remember to keep in touch, if you haven't heard from us, please let us know. Our goal is for you the customer to be satisfied.