We accept – NZ Bank Deposit / Ping / After Pay

We endeavour to get all purchases ordered before midday dispatched the same day (Mon-Fri) or the next working day for any orders after 12pm.

You will receive via email a dispatch notification when your parcel is ready to be shipped.

Delivery time is usually 1-3 working days from time of collection for North Island non rural customers and 2-4 working days for our South Island customers.

Rural customers please allow for additional 2-4 working days depending on your area.

Please ensure you supply your full name, correct delivery address and a contact number to ensure your delivery goes as smoothly as possible.

Returns and Refunds

We always try and make sure your parcel gets to you in great condition, but occasionally things go wrong. If your parcel is damaged or we’ve sent an incorrect item, please take a photo of the damaged / incorrect item, and contact us ASAP – 07-575-2033

No refunds or returns will be given if you’ve just changed your mind so please select carefully.

What cannot be returned? Due to health and hygiene reasons, we are unable to accept returns of any of the following products: * Incontinence products (disposable pads, underwear, bedding) * Toilet products (any) * Bathroom seating and personal cleaning products (any) Costs for returns? The cost of freight for the returned product is at the expense of the purchaser.

Warranties

In the unlikely event of a problem a 1-year warranty is given for all new products. The warranty period commences from the date of purchase. The warranty covers faulty materials, product defects, and faulty workmanship. The warranty does not include damage resulting from normal wear and tear, incorrect use of the product, or abuse or misuse of the product. We will require a reasonable amount of time to assess a warranty claim which may involve sending away any faulty parts for assessment by the manufacturer.

Should you need to ask a question you can contact us via phone: 07-575-2033