Ping – Credit Card through Trade Me.

NZ Bank Deposit.

Afterpay is available on request. Some listings may incur additional charge for Afterpay.

Payment Instructions are automatically sent to all winning bidders after auctions closed and we ask that payment is made in full within 3 working days unless other arrangement has been made with us. Please ensure that you include the correct Trade Me auction number or Trade Me username on all deposits to avoid confusion. It may take a couple of days for your payment to appear at our end due to bank clearance time. Payment without correct reference will cause pending.

Orders will be processed and dispatched in 1 working day after payment is received. Pick ups are not allowed yet.

We aim to process and deliver your order as quickly as possible.

Orders are processed on business days (Monday–Friday, excluding public holidays).

Orders placed on weekends or holidays will be processed the next business day.

Standard processing time is within 2 business days of placing the order and receiving payment.

Replacements: In cases where an item requires replacement, additional processing time may apply. You will be notified with an updated shipment estimate and other details.

Zones - We currently ship to destinations within New Zealand including Rural areas.

Packaging - We ship all items in user-friendly, secure, and branded packaging to ensure your order arrives safely.

Shipping Carriers - We use trusted carriers such as New Zealand Post and Courier Post for delivery.

Shipping Rates and Methods - Domestic Shipping: Flat rate shipping is available for all orders within New Zealand. Some items may have free shipping.

Estimated Delivery Times - Within New Zealand: 2–4 business days. Additional 2-3 days for Rural deliveries.

Tracking - Once your order has been shipped, you will receive an email with tracking information.

Proof of delivery - Couriers will ask for signature upon delivery unless they have the authority to leave without signature and a picture will be captured. Signature and/or the picture will be recorded as a proof of delivery.

Special Instructions - Please provide special delivery instructions in the comments while processing the order. If required, please email within 2 hours of the order placement to alter any instructions. Those instructions will be forwarded to our team and couriers. Delivery on specific date and time cannot be guaranteed; however, it will be delivered within the standard time frame.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mailto:hub@nzgolddealers.co.nz. Please note that returns will need to be sent to the following address: North Shore, Auckland, New Zealand. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mailto:hub@nzgolddealers.co.nz.

Damages and issues - Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items - Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges - The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds - We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at mailto:hub@nzgolddealers.co.nz.

Company: NZ Gold Dealers

Address: Auckland, New Zealand.

Phone: +64 220 199 551

Email: mailto:hub@nzgolddealers.co.nz

Hours: Monday to Friday 9.00am – 5.00pm, Saturday 9.00am – 1.00pm Sunday - Closed Public Holiday – Closed

Masterminds of NZ Gold Dealers are experienced in Gold, Silver and Diamonds industry for over 25 years. Team is friendly, approachable, trained and skilled to a customised service.

At NZ Gold Dealers, customers have a convenient and modern way to shop for exquisite, high-quality jewellery, new and preloved, from the comfort of their homes. With diverse range of products and personalised customer support, secure payment options, detailed product descriptions, original product images, and reliable delivery services, customers can confidently select jewellery that match their preferences and special occasions.

Our aim is to source, offer and deliver high-quality, new and preloved jewellery at great price. Every product purchased is genuine, gold or silver, as per product description, and comes with a money back Guarantee for your peace of mind.