Ore Jewellery

I try to ship either the same day or the day after purchase and payment for most items, which usually results in items arriving 1-2 days after postage. I ship using NZ post with signature required courier, and each of my purchases comes with a small ring box and is tightly packaged.

I offer full money back guarantee for items that are either broken or misdescribed. If you are otherwise unhappy with your purchase, please contact me and I will do my best to refund based on the circumstance!

Are your gemstones real? Yes! I make sure to test all of my stones before listing them. I use the Presidium 2 Gem Tester and Presidium Diamond tester for all my gemstones, and for un-hallmarked items I test using the XRF Gold Tester which tells me the composition of the metal. Unfortunately, while I can test for the type of stone, I cannot test to see whether the stone is natural or lab-created although most of the gemstones I get (particularly the Sapphires & Diamonds) will tend to be natural.

How often do you get new items? I tend to get new items in shipments of 15-30 at a time roughly every 5-6 weeks, so keep an eye out each month!

Are your prices negotiable? I apologise but I cannot lower the prices of my items. I already operate on a thin margin and it is unfair to other buyers or watchers to discount an item for one individual. Occasionally I will offer sales or fixed price offers.

Do you offer ring resizing? Unfortunately, I am unable to resize rings myself, but if you like a particular ring that isn’t your size you can always ask your local jeweller if they think they could resize it for you.

What happens if I am unhappy with my purchase? Whilst my money-back guarantee only applies if an item is broken or misdescribed, I will still always do my best to ensure a happy trade so if you aren’t pleased with your purchase please email me and I will do my best to refund you or sort out an alternative.