queenb

How much is Shipping?

queenb offer free shipping* on all orders over $100.00NZD throughout New Zealand. Orders under $100.00NZD will incur a $6.50NZD freight charge throughout New Zealand.

How Long will my Order Take to Arrive?

The team at queenb aim to dispatch all orders within 4-5 business days from the date an order is received. National rural deliveries within the North Island typically arrive within 24 hours and 48 hours when delivering to the South Island. Please allow an extra 2-3 business days if the parcel is being delivered to a rural address.

Can I Collect my Order?

Yes, goods can be picked up from our Mt Wellington warehouse during our business hours. When placing your order please select 'Pick Up' option under Shipping Method. We will notify you when your order is ready for collection.

What Packaging will my Item Arrive In?

queenb love the environment! We try to recycle as much as possible so please don’t be offended if your order arrives in a recycled packaging. Rest assured we do not compromise on packaging your goods safely and securely so they turn up to your doorstep in the best condition possible!

If for any reason you are unhappy with the condition your item has arrived in please contact us immediately so we can remedy the situation. Please ensure you keep all of the contents including the packaging the goods arrived in. We have a limited time frame from which we can lodge claims with our external courier companies so we ask you please contact us in a timely manner.

At queenb we stand by the quality of all of our products and are committed to ensuring you are satisfied with your purchase.

Exceptions for Returned Products

Due to hygiene reasons we cannot accept returns of duvet inners, mattress toppers or pillows, unless they are faulty. If the product is faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. We also do not return/refund special make items or items marked "sale"/"clearance" products, as they are on sale to clear. If the return is a result of our error, please contact us so we can discuss a method of return shipping. Please note you have 30 days to advise us if any mistakes have been made on your order.

Change of Mind

We do not offer a refund if you change your mind.

Faulty Items

queenb abides by the Consumer Guarantees Act for any faulty or damaged items. If the product is faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Items Damaged in Transit

If for any reason you are unhappy with the condition your item has arrived in please contact us immediately so we can remedy the situation. Please ensure you keep all of the contents including the packaging the goods arrived in. We have a limited time frame during which we can lodge claims with our external courier companies so we ask you please contact us in a timely manner.

Showroom Street Address:

25 Bowden Road Mt Wellington Auckland 1060 New Zealand

__Phone: __

09 5736144

__Staffed Hours: __

Monday

8:30 am - 4:30 pm

Tuesday

8:30 am - 4:30 pm

Wednesday

8:30 am - 4:30 pm

Thursday

8:30 am - 4:30 pm

Friday

8:30 am - 4:30 pm