Our company policy, once products are purchased we require a 50% deposit and the remaining 50% is required before freighting, dispatch, pick up or delivery.

When our products are shipped they are packaged carefully with, foam, cardboard and carpet, along with stretchwrap and tape, to ensure they get to our customers in prisine condition.

The shipping cost depends on the location they are going to, cubes of the pallets and weight. Rural deliveries incur extra costs.

To reduce the cost of shipping, our goods can be picked up from the freight depot.

As most of our products are custom made there is no refunds of the deposit once the order is confirmed.

Warranty is the same as the fair trade and consumer warranties and as per our terms and conditions. Our terms and conditions are sent out with our quotes.

Pavers 1.Can pavers be laid on concrete? Yes, a 25mm thick paver is also available for this purpose. The stronger your foundation the better the longevity of your outdoor paving.

2.What are the advantages of using reconstituted Sandstone? It has excellent grip and anti-slip characteristics, whether it is wet or dry. It looks like genuine sandstone but is light on your pocket, compared to natural stone or similar products, as it is a concrete product that can be laid on a sand base unlike natural stone that must be laid on a concrete base. As an added benefit to Sanstone pavers, we manufacture a complete line of planters to compliment any outdoor setting.

3.Would I be able to lay them myself As with any trade it is advisable to have a professional lay the product, as this will reflect in the finish long after you have forgotten about the expense.

4.What will if look like once laid? The choice of the texture and colour finish you choose will determine how the paving will look. Please visit the showroom to see photos of completed jobs and to see samples of products ready laid.

5.Where can the pavers be used? They are functional along footpaths, courtyards, entertainment areas, for steps and around pools.

6.What paving options do you have? We offer our clients various options: Reconstituted sandstone that looks like natural sandstone but is actually a hardwearing concrete product. Concrete pavers in a range of colours, textures and sizes.

7.How do you pack the pavers for delivery? We buy special pallets that ensure that the pavers are well supported. The pavers are packaged with bubble plastic between each paver and then the pallet is wrapped in cling film. The pavers are tightly strapped to the pallets to ensure they arrive safely at their destination. For freighting we use foam between each paver.

8.Do you need a qualified layer to lay the pavers? Absolutely! The more qualified and experienced your layer the less likelihood of any problems arising later on. The preparation (levelling and drainage) work is the most important aspect of a paving project as this will determine how well the pavers look and last in the years to come. Please speak to us if you would like a list of recommended and reputable layers in your area.

9.Do I need to seal paving? It is recommended that all paving is sealed. By sealing you prevent staining of the pavers and they are easier to clean. Also the seal will prevent UV rays from discolouring coloured concrete paving (inevitable in our harsh climatic conditions).

10.How do you colour concrete pavers? We use the Peter Fell or Permacolour range of oxides These oxides are mixed into the concrete mixture ensuring a uniform and consistant colour through the paver. We don’t take short cuts or skimp on the colour by laying it on a plain concrete base.

11.Are the pavers strong? Yes – they are made of premium cement and sand.

12.What type of maintenance do Sanstone paving require? It is advisable they are given 2 coats of sealant, the last seal, after it has been laid and grouted. This helps to bond the paver and the grout forming a protective barrier. The type of maintenance required will depend on how it has been laid, allowing for good drainage, as well as its location, whether in the sun or shaded by trees. It may require some Wet and Forget if laid in damp conditions. It can be hosed when necessary or washed in the traditional method with (mild) soap and water. Sealing gives an 80% effective barrier against stains without losing non-slip properties.

Planters

1.Do I need to seal my planters? Yes, it is highly recommended for 2 reasons:

a)To prevent excess moisture loss from the planter thus protecting the plant’s roots.

b) By sealing the product a barrier is formed preventing excess moisture accumulation in the planter which may create salting.

2.If I want to change the colour, can I paint over the planters? Yes, please get suitable primer and paint for concrete products.

3.Can I use a water blaster on concrete pavers? Preferably not as it causes pitting on the surface of the product which then promotes mould growth.

4.How do I minimise mould growth in rainy seasons? We recommend using an algaecide when necessary. This can be easily applied by using a spray and leaving the algaecide to work its magic by killing spores in the concrete.

5.Is the salting preventable? Unfortunately, not, although it only occurs on some products (depending on weather conditions and humidity). It can be minimalized by ensuring good drainage and air flow below planters by placing them on feet.

6.What is the white salt on some planters? This is efflorescence which is a natural occurrence in cement-based products. It usually leaches through after heavy rainfall seasons. With time salting will diminish and will become less noticeable.