All our orders are fulfilled from one of our Shaver Shop stores.

When your order has been processed, you will receive a confirmation email with tracking details, to let you know that your Shaver Shop order is on its way. If you require further updates on your order please contact Shaver Shop customer service on mailto:customerservice@shavershop.com.au and we will be more than happy to assist.

Free Standard Delivery applies for all orders $100 and over (excluding massage products and bulky items). A standard delivery fee of $10 applies to all products under $100, with massage products and bulky items having a bulky delivery fee of $15 - $50 depending on the size & weight of the product.

The approximate delivery times for standard delivery are 5 business days, including most regional areas.

At Shaver Shop we believe we should offer the customer the best possible advice and customer service. If something that you have purchased at Shaver Shop isn’t right or if you change your mind, we are happy to accept a return.

Returns Policy:

Although we are not required to provide a refund or replacement if you change your mind, we can refund the purchase price or exchange products purchased at Shaver Shop subject to the following conditions:

• Returned within 21 days of purchase with your proof of purchase
• Item must be in original condition (including packaging) and not used
• Gift cards are not eligible for a refund or exchange if you change your mind If you request a refund, the original purchase price will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above.

Faulty Products:

If something that you have purchased is unsafe; incorrectly described; doesn’t do what we said it would; or has a major problem that would have stopped you from buying the item if you had known about it you can return this for a full refund or exchange.

If the problem is not major or can be easily fixed, we will repair the item within a reasonable time or replace it. If you wish to return a product during a trial period offered by a manufacturer for reasons other than the product being faulty, you need to follow the instructions provided by the manufacturer.