Tecsun Radios Australia accepts payments using PING. PING allows you to make a secure payment from your bank account, credit/debit card or from your PING balance.

HOW LONG WILL SHIPPING TAKE?

Standard Shipping: Your order will take 7-10 business days to be delivered to you via Australia Post International Pack + Track. Shipments to regional or remote areas may take longer.

All orders received before 2pm Monday - Friday (except Australian public holidays) will be dispatched the same day. Orders received after 2pm will be dispatched the next business day.

During peak Christmas times, deliveries may take longer. Please note, on rare occasions customs agents may delay the delivery of some packages and cause a delivery delay that Tecsun Radios Australia takes no responsibility for.

HOW MUCH DOES SHIPPING COST?

Tecsun Radios Australia offers standard delivery to all addresses in New Zealand for $25.00.

Occasionally, Tecsun Radios Australia will offer Free Shipping to New Zealand. All orders will be dispatched via Standard Australia Post International Pack + Track.

Your order may incur GST, customs charges and duties charged by the NZ Customs Service. These charges must be paid by the recipient directly to the NZ Customs Service. Tecsun Radios Australia is not responsible for and will not reimburse any of these costs.

To estimate any duties on your order, please use the What's My Duty? Estimator tool.

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched you will receive a tracking number by email that you can use to follow your order’s shipment.

For Standard Shipping you can track your order here.

WILL I NEED TO PAY GST, CUSTOMS DUTIES & CHARGES?

Orders shipped to New Zealand for an amount more than of NZ$400 including shipping charges may incur GST, customs charges and duties. You should refer to the New Zealand Customs Service's What's My Duty? Estimator to calculate charges that may be due.

It should be noted that separate orders placed on the same day may be subject to New Zealand GST, charges and duties.

These charges will be charged by the New Zealand Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the New Zealand Customs Service. These charges are the responsibility of the recipient and Tecsun Radios Australia will not reimburse customers for these import costs or provide a refund or credit for any order if a customer refuses to pay them.

Please see the NZ Customs Service's Frequently Asked Questions for further information and What's My Duty? Estimator to calculate charges that may be due.

Please note, on rare occasions customs agents may delay the delivery of some packages and cause a delivery delay that Tecsun Radios Australia takes no responsibility for.

WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR FAULTY ITEM?

If you have received a radio that is damaged or faulty, please contact us via Trade Me or by sending us an email to mailto:hello@tecsunradios.com.au. We will quickly help to resolve the issue and we will give you options for a replacement radio or a refund, whichever is most convenient for you.

DO YOUR PRODUCTS COME WITH A WARRANTY?

Yes, all Tecsun Radios Australia radios and accessories come with a 12 month warranty from the date of purchase, unless otherwise stated. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

During the warranty period, Tecsun Radios Australia customers are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. Tecsun Radios Australia customers are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If any defect in materials or workmanship in product sold by Tecsun Radios Australia is identified and notified to us within the warranty period then we will, at our discretion, repair or replace the product. Tecsun Radios Australia does not accept any liability beyond this for consequential loss. Warranty is subject to us being satisfied that a defect was not caused by, or was not substantially contributed to by, other factors beyond our control, including (but not limited to): defective installation, maintenance, or repair; alterations or modifications of the product in a manner not recommended by the manufacturer; or any neglect, misuse or excessive use.

To make a warranty claim, you must return the product to Tecsun Radios Australia within the warranty period with an original invoice and proof of purchase to provide warranty period start date.

Warranty repairs or replacement of goods is free of charge however, freight charges to return products to Tecsun Radios Australia under a warranty claim is the responsibility of the customer. The return shipping to the customer of the repaired or replacement product from Tecsun Radios Australia will be the responsibility of Tecsun Radios Australia and sent via a service level at Tecsun Radios Australia’s discretion.

CAN I RETURN AN ITEM FOR CHANGE OF MIND?

If you have a change of mind about your purchase, Tecsun Radios Australia will offer a refund provided that:

• The item is in a saleable condition (i.e. the item is in its original packaging, with all of its original accessories, and the item is unused and as sold); and
• You have produced satisfactory proof of purchase; and
• The return is made within 30 days of the purchase.

Return postage is the responsibility of and must be paid by the buyer. Original shipping charges are non-refundable.

Please contact us via Trade Me or email us at mailto:hello@tecsunradios.com.au so we can organise this for you.

HOW WILL I BE REFUNDED?

You will be refunded the price of the product via the same payment method you used to make the purchase. It may take several working days for the refund to appear in your account after we’ve received and inspected your return. Original shipping charges are non-refundable.