The AV Store

We Offer a Range of Payment options Check the Item Listing for more Details.

Courier:

Shipping is available within New Zealand only Please ensure you provide a full street address. Items are sent with Signature required please make sure someone is available to sign for the Item. If Item is Unable to be signed for item card to call will be left please collect from depot or arrange re delivery within 7 days otherwise item returned and redelivery costs will apply.

Collection:

We are more than happy for customers to collect directly from our warehouse during normal operating hours 9am -5pm Monday-Friday

Operating Hours and Public Holidays:

Our normal operating hours are 9am -5pm Monday-Friday excluding Public Holidays. We may be unable to answer questions or respond to emails outside these times so please be patient.

Return or Refund Policy:

We will replace or exchange if:

1. Item is defective; or
2. Item is incorrectly described in the auction listing.

If we are unable to replace goods we will offer you the choice of:

1. a credit or
2. a refund.

We will not refund if:

You simply 'change your mind'; Item was 'not what you expected it to be' or 'not what you imagined it to be' (we may exchange at our discretion and a restocking fee may apply).

Please ask all questions you may have before bidding. Goods must be returned within 7 days of receipt, in original condition and packaging in brand new condition accompanied by the original invoice.

If you receive defective or damaged goods then please contact us immediately. Please clearly advise what the problem is and include the following information: Invoice or Packing Slip Number, Item Description, Date of Purchase, Price Paid, a daytime phone number and if possible a photograph of the damage.

We will contact you with the procedures to resolve the problem via the above guidelines. Returns for orders paid by credit card will be credited electronically back to your credit card account. Returns for orders paid by direct credit will be credited electronically back to your bank account.

We aim for 100% customer satisfaction and will work closely with you to resolve any problems.

Return - Terms and Conditions

Note: No returns will be accepted without prior arrangement Please email or Call 078341197

• For a complete refund of the product cost, items must be original condition, show no signs of wear.
• Include all original packaging, accessories (e.g. power adapters, cords etc.) and paperwork (e.g. Owner’s manual, warranty card, etc.).
• Include a copy of the invoice and the completed Returns Authorization that we will email to you, clearly indicate your reason for your return.
• Please do not write on the manufacturers box, manual, or warranty card until certain you will keep this purchase.
• Please reseal using only CLEAR packing tape. Do not use brown tape or masking tape.
• You are responsible for the goods until they safely reach our warehouse. To protect your goods return using all original packaging materials. In the event of damage we will notify you and you will have to raise a claim with the carrier or your insurance company. No refund will be issued under these circumstances but you retain ownership of the goods.
• Make sure you have insurance for the return for the full value of your purchase.
• Ship your items back with a traceable service. We are not responsible if your returned merchandise gets lost in transit.
• Refunds take approximately 3-5 working days to clear and process.
• Trade Me Pay Now payments are credited back to your Credit Card via TradeMe’s Pay Now system.
• The return address together with returns information will be advised when the RA (Returns Authorisation) is issued.

NOTE: Regardless of whether the return is a warranty claim or because the product is not suitable the above terms apply.

Toll Free:

0508 724 473

Phone:

07 8341197

Opening hours:

Monday to Friday 8.30am to 5.00pm

Address:

Waikato Sound & Lighting 11 Kaimiro St. Pukete Hamilton 3200

Unless otherwise stated, all goods come with a warranty of 12 months against defective parts and workmanship. Goods which are proven to be defective within the stated warranty period from the date of despatch In order to process ANY warranty claim, you must first email Waikato Sound & Lighting to initiate the process and acquire a return authority number. We recommend that you use a signature required track and trace service for return.

This warranty applies only to manufacturer's defects and does not cover general wear and tear, improper use, damage caused through neglect or poor storage, or damage caused through unauthorised repairs.