Business Days are Monday to Friday 0900 – 1800 GMT Time. Saturday, Sunday and UK Bank Holidays are not included in shipping days.

Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing Slips for shipments CAN NOT be marked as ‘’gift’’ or with altered prices.

All orders are processed within 1-2 business days.

Delivery takes 7-10 working days, or expedited shipping options get to you within 2 business days.

You have 60 days from the date on which the goods were received to return any item for a refund.

For alternative sizes, you will need to place a new order. Not to worry though, this is usually way quicker than waiting for an exchange to be processed.

We like to give our customers the full confidence when buying from us here in the UK. Our Returns Service provider lets you return parcels directly to us here in the UK via a local address within New Zealand. With the ‘Local Paid’ Service, you pay for the domestic postage costs and once this is received at the local PO Box Returns address, we will issue your refund.

HOW LONG WILL IT TAKE FOR MY ITEMS TO BE DELIVERED?

Depending on where you are located, and the delivery service you choose, delivery can arrive to you on your door step within the next day.

WHY DO I NEED TO ENTER MY PERSONAL INFORMATION WHEN PLACING MY ORDER?

We ask for your contact details to get in contact with you in case there are any issues when packaging or delivery your items. All information collected is kept within the website and never passed on to third party organisations.

CAN I AMEND MY ORDER ONCE IT HAS BEEN PLACED

As long as your order has not been dispatched, you will be able to make amendments to it, contact us as soon as you can

MY ITEM IS FAULTY, WHAT DO I DO?

In the unlikely event that your item is faulty, please contact us for further details where to return your parcel too. When returning faulty goods, please include a note containing the information of the fault with your full name and address. Items returned in an unclean or unhygienic condition may be rejected.