IT Service Operations Specialist
Woolworths Group
Listing Description
Description
- Newly created position
- Provide effective IT Helpdesk systems support in a 24x7 support environment
- Hybrid working with support offices at 29 Byron Street, Christchurch
What you'll do | Hei mahi
- Provide IT Helpdesk systems support to ensure production reliability and stability at all times.
Provide IT Helpdesk systems support to ensure production reliability and stability at all times.
- Provide effective management of incidents and problem resolution with service providers whilst ensuring that best practice guidelines and approaches are adhered to at all times.
Provide effective management of incidents and problem resolution with service providers whilst ensuring that best practice guidelines and approaches are adhered to at all times.
- Proactively identify service enhancement and drive a continuous improvement culture to ensure we are maintaining exceptional customer service & driving operational efficiencies for Fresh Choice sites.
Proactively identify service enhancement and drive a continuous improvement culture to ensure we are maintaining exceptional customer service & driving operational efficiencies for Fresh Choice sites.
- Provide project and/or project support, ensuring new technologies and changes to processes are effectively transitioned into the production environment and managing the transitional elements of new services to BAU.
Provide project and/or project support, ensuring new technologies and changes to processes are effectively transitioned into the production environment and managing the transitional elements of new services to BAU.
- Manage communications for high impacting incidents to the Senior Operation Lead & Technology Business Manager to provide status updates, resolve issues, and manage expectations
Manage communications for high impacting incidents to the Senior Operation Lead & Technology Business Manager to provide status updates, resolve issues, and manage expectations
- Ensure adherence to the IT process framework and governance model and manage and provide input to any incident, change or project which has, or may have, a major impact on services.
Ensure adherence to the IT process framework and governance model and manage and provide input to any incident, change or project which has, or may have, a major impact on services.
What you’ll bring | Hei koha
- 2 - 3 years relevant experience in IT Service Operations Delivery or Support (eg. ITIL), ideally in a 24x7 support environment.
2 - 3 years relevant experience in IT Service Operations Delivery or Support (eg. ITIL), ideally in a 24x7 support environment.
- Relevant degree qualification or equivalent
Relevant degree qualification or equivalent
- A strong track record in Service Delivery and Support
A strong track record in Service Delivery and Support
- Demonstrated experience in managing Customer relationships and driving outcomes
Demonstrated experience in managing Customer relationships and driving outcomes
- Experience in project life cycle and transitioning to BAU
Experience in project life cycle and transitioning to BAU
This is a fast paced innovative role and one where you will be empowered to make a significant contribution to making Kiwis’ lives a little better everyday! If you’d like to make a key contribution to the growth of our business, apply today!
Our Benefits
- Genuine flexibility in how and where you work
Genuine flexibility in how and where you work
- Ongoing development within an ANZ team and access to COE/specialist career opportunities
Ongoing development within an ANZ team and access to COE/specialist career opportunities
- Everyday Rewards team card, providing a range of benefits including discounts and bonus points for groceries and discounted online shopping delivery
Everyday Rewards team card, providing a range of benefits including discounts and bonus points for groceries and discounted online shopping delivery
- Banking and insurance (health, life etc) discounts
Banking and insurance (health, life etc) discounts
- Global and local career opportunities
Global and local career opportunities
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
Application details
Woolworths Group
We are Aotearoa’s leading supermarket brand, across 185 stores we serve about 3 million customers every week. It’s a big job, but we love what we do - giving customers the very best in choice, value and convenience, while keeping our social and environmental responsibilities top of mind.
With over 22,000 incredible team members, we are one of the biggest private employers in the country. Our friendly in-store team is supported by thousands of team members across our distribution, support offices and processing plants. Woolworths is on the forefront of cutting-edge technology and constantly working to meet the needs and demands of the modern customer.
We're proud of our team and committed to helping every one of them realise their potential. Each year, our business invests in careers, training and education programmes to develop and grow our team members into great retailers and leaders.
Woolworths New Zealand is part of Woolworths Group.
