Tours & Charters Reservations Administrator

The Opportunity We are recruiting for Tours & Charters Reservation Administrator to join Ritchies, based in West Auckland, at our Swanson Depot. This role is pivotal in providing an excellent customer experience for all tours and charter enquiries. You will also organise quotes and facilitate bookings as well as providing general administrative tasks to the TCIS (Tours, Charters, InterCity, SkyDrive) Team across New Zealand. We have Depots from Gore to Kaitaia!

About Us Ritchies is one of Aotearoa New Zealand’s leading passenger transport companies with a team of more than 2,000 people providing coach and charter services right across the country. We partner with regional councils and schools to supply public transport services as well as offering a range of bus and coach hire services to businesses and the general public. You would be joining us at an exciting time in Ritchies’ history as we gear up to decarbonise our fleet and move to a more sustainable public transport model.

About You You are an experienced administrator, that prides themselves on being proactive and a great problem solver with a great eye for detail and excellent time management skills. You are a great team player and can communicate with a variety of people and groups in a manner that is concise and easy to understand. You take health and safety seriously and are an advocate for it’s importance. You are tech savvy and can learn systems reasonably quickly. Ideally you have a background in bookings/transport/tourism, however if you're keen to learn then we want to hear from you!

Your Skills

• Great communication skills
• Flexible and resilient
• Time management and deadlines are your forte
• You pick up systems quickly
• Tech savvy *Excellent customer service skills

What you get

• Supportive leadership team
• Career development *Work with an essential NZ business

Want to learn more? Just ask us.

We are an equal opportunities employer, that focuses heavily on Health and Safety. As such, our pre-employment checks include drug testing, Ministry of Justice checks and reference checking. To be considered for this role, apply through the link with a current CV and cover letter. Candidates for this position must be in New Zealand and have the right to work in New Zealand at the time of application.

We will be assessing suitable candidates as they apply- don’t hesitate to join Team Ritchies!