Administrative Assistant
Cheeky Kea Travel
Listing Description
Description
We are a locally owned and operated tour and transport company based in Christchurch, we pride ourselves on delivering unforgettable and truly authentic Kiwi experiences. With environmental sustainability at the heart of our business practices.
Cheeky Kea Travel is looking for an administrative assistant to help with the daily operations of our business, with a focus on excellent organizational skills and a dedication to customer satisfaction. As part of a small team, you will report directly to the Operations Manager. Please note that early start times are required, so keep this in mind when applying. We are offering various fixed-term, part-time, and full-time positions.
Your Role will consist of the following:
- Assisting customers with their tour/transport inquiries
- Strong phone and email etiquette
- Provide accurate information regarding products and assist customers with planning their itineraries -Managing direct bookings through our booking platform
- Managing bookings that are done through a third-party -Invoicing Customers
- Responsible for monitoring and responding to surveys and reviews. -Liaising with tour guides and management
- Update and maintain files and data entry
- Manage and revise weekly tour schedules
- Assisting in the upload of existing and new products.
- Engaging with agents and suppliers
PLEASE NOTE ONE WEEKEND DAY AND SOME 06:30am STARTS REQUIRED
To succeed in this role, you must be deadline-driven, reliable, and highly organized. As the position does not involve face-to-face interaction, you should be comfortable working remotely when needed and communicating professionally via phone and email. A customer-focused attitude, strong attention to detail, and a willingness to go above and beyond are essential. While prior experience is not required, it would be advantageous. Comprehensive training will be provided.
To apply, please complete the application form and submit your CV. A cover letter is optional but would be beneficial.
Application details
Apply online for this role or contact Ops Manager for more information.
