Receptionist | Christchurch Hospital

• Christchurch - Christchurch Health Campus ' Hospital Dental Service
• Permanent full-time position working 40 hours per week

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders

About the RoleWe are seeking a highly organised and personable Administrator/Receptionist to join our Hospital Dental Service team. This role is essential in ensuring the smooth day-to-day operation of our service, providing high-quality administrative and front-of-house support to dentists, specialists, technicians, and patients.

You will play a key role in delivering a welcoming, efficient, and patient-centred experience while supporting a collaborative and professional team environment.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 2/Profile 2A

For further information about the administration and clerical pay equity settlement please follow the link below:

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

Key Responsibilities

Reception Duties

• Provide a warm and professional front-of-house experience for patients and visitors
• Manage patient bookings and ensure accurate demographic information in the patient management system
• Handle telephone and electronic enquiries, directing them appropriately
• Arrange interpreter services as required
• Process patient payments accurately and reconcile daily banking
• Book patients into relief of pain clinics in line with eligibility criteria
• Maintain a high standard of professionalism at all times
• Undertake additional duties as required by the line manager

Administration Duties

• Receive and accurately process referrals
• Prepare and distribute referral acknowledgement correspondence
• Provide administrative support across the service as workload requires
• Contribute positively to the vision and goals of the Hospital Dental Service and wider health system
• Maintain high standards of accuracy, quality, and compliance with organisational policies and procedures

About You

Essential Skills Experience

• Exceptional customer service skills with a strong patient focus
• Confident with technology and quick to learn new systems
• Strong organisational, time management, and problem-solving abilities
• High level of accuracy and attention to detail
• Ability to work independently and meet deadlines
• A collaborative team player
• Intermediate to advanced skills in Microsoft Office (Word, Outlook, Excel)
• Excellent keyboard and data entry skills
• Strong written and verbal communication skills
• Proactive, perceptive, and solutions-focused approach

Desirable

• Previous administrative experience in a healthcare setting
• Knowledge of medical or dental terminology
• Familiarity with public hospital systems and patient management systems
• Understanding and respect for diverse cultural backgrounds

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Maori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click 'apply now.' All applications must be submitted through our online career's portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert