Roster Support Team Leader

• Christchurch - Corporate Office - Oxford Terrace
• Fixed term until 22/01/2027 working full-time 40 hours per week

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

We are seeking an experienced and people-focused Roster Support Team Leader to join our HR Shared Services (HRSS) Leadership Team. This is a pivotal role responsible for leading a team of Roster Officers and ensuring the delivery of high-quality time and attendance support services'so our kaimahi are paid accurately and on time.

About the Role

As the Team Leader - Roster Support, you will provide day-to-day leadership, operational oversight, and continuous improvement of roster support services. You'll play a key role in enabling a high-performing, customer-focused team while driving process improvements and ensuring compliance across all time and attendance activities.

Key Responsibilities

• Lead, coach, and develop a team of Roster Officers, fostering a positive and high-performing team culture
• Manage day-to-day operations, including recruitment, onboarding, rostering, and leave management
• Support operational planning, workload prioritisation, and resource allocation
• Ensure delivery against KPIs and service levels through clear goal setting and performance monitoring
• Provide escalation support and resolve complex time and attendance issues
• Promote a kaimahi-focused service culture with consistent, high-quality advice and processes
• Drive continuous improvement of systems, processes, and ways of working
• Ensure legislative compliance across all roster and time attendance functions
• Build strong relationships with stakeholders across the organisation
• Collaborate with Training and Support teams to ensure effective training materials and communication pathways
• Ensure accuracy and timeliness of system and data updates

About You

You are an experienced team leader with a passion for customer service, operational excellence, and developing people.

Essential:

• Proven experience (minimum 2 years) leading and developing teams
• Experience working in a large, complex, service-driven environment (government sector desirable)
• Working knowledge of rostering and/or time attendance systems
• Strong customer service and administrative background
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite

Desirable:

• Experience within HR and/or the health sector
• Understanding of HR processes and systems
• Relevant tertiary qualification in Business, HR, or a related field

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Maori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click 'apply now.' All applications must be submitted through our online careers' portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.