Clinical Administrator | Christchurch Hospital

• Christchurch - Christchurch Health Campus
• Permanent full time working 40 hours per week (8am to 4.30pm Monday to Friday)

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

At Health New Zealand, our Administrative Team/Cluster plays an essential role in ensuring patients receive seamless, high-quality care. We share accountability for maintaining smooth patient flow, integrated administrative processes, and effective scheduling - all to ensure our community experiences the best of health service coordination.

We are currently seeking a skilled and motivated Administrator to join our team. If you are passionate about delivering exceptional customer service, supporting patient access, and contributing to a high-performing healthcare environment, we'd love to hear from you.

About the Role

As an Administrator, you will play a vital role in supporting patient access to healthcare services by coordinating bookings for outpatient and inpatient services in accordance with Health New Zealand and Ministry of Health (MoH) guidelines.

This position directly contributes to achieving national health targets and works under the guidance of the Team Leader, Service Manager, and Clinical Director or Triaging Clinician.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4

For further information about the administration and clerical pay equity settlement please follow the link below:

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

Your responsibilities include:

• Scheduling and managing patient bookings across multiple services
• Maintaining accurate data and documentation in the Patient Management System (SI PICS) and other clinical systems
• Monitoring waitlists, bookings, and throughput to ensure compliance with MoH and service standards
• Identifying and addressing patient flow constraints in partnership with service leadership
• Conducting and actioning regular DNA (Did Not Attend) audits

Key Responsibilities

Customer Service Excellence

• Maintain a genuine focus on providing respectful, empathetic, and professional service
• Proactively assist patients, clinicians, and colleagues
• Ensure patient confidentiality and privacy are always upheld

Front of House Duties

• Deliver excellent front-line service to patients and visitors
• Update patient demographic information as required
• Refer unwell or at-risk patients immediately to nursing staff

Patient Management System Administrative Standards

• Adhere to Health New Zealand/MoH booking guidelines and standards
• Enter all data accurately, completely, and in a timely manner
• Communicate clearly with patients about booking details
• Seek clinical guidance where appropriate
• Maintain efficient clinic and surgical list utilisation, minimising cancellations

Wait List Management

• Manage surgical and system wait lists in line with agreed service priorities
• Ensure alignment with 'greatest need/longest wait' principles
• Work collaboratively with clinical and service management to uphold patient care standards

About You

You are an organised, proactive, and people-focused professional who thrives in a busy healthcare environment. You take pride in accuracy, efficiency, and providing an excellent patient experience.

Essential Qualifications Experience

• Excellent customer service and communication skills
• Strong technical ability; quick to adapt to new systems and applications
• Excellent organisational, time management, and problem-solving skills
• High accuracy and attention to detail
• Ability to meet deadlines and work independently
• Intermediate to advanced Microsoft Office (Word, Outlook, Excel) skills
• Fast and accurate keyboard skills (50'70 wpm)
• Proven experience working collaboratively within a team setting

Desirable

• Administrative experience in a healthcare setting
• Knowledge of medical terminology
• Familiarity with public hospital systems (including SI PICS)
• Awareness and respect for cultural diversity

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Maori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click 'apply now.' All applications must be submitted through our online career's portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may