Surgical Booking Scheduler

Surgical Booking Scheduler - Fixed Term,Palmerston North Hospital

This is an opportunity to directly support patient access to timely surgical care. You will play a key part in ensuring patients and whanau receive clear communication, accurate information, and a smooth journey from referral to surgery. Every day, your work will positively impact patient outcomes.

Benefits

• A supportive and collaborative team culture
• Professional development opportunities
• A role where your work directly contributes to improving health outcomes
• An environment grounded in the principles of Te Tiriti o Waitangi

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

This fixed‑term position has become available to cover a 12‑month period of parental leave, with the possibility of an earlier return.

As a Surgical Booking Scheduler, you will provide efficient administrative and coordination support to ensure patients are booked appropriately for surgery and pre‑admission. Your responsibilities include:

• Maintaining surgical waiting lists in line with national guidelines
• Coordinating patient bookings within required timeframes
• Communicating clearly and professionally with patients, whanau, and clinical teams
• Ensuring accurate data entry into patient management systems
• Supporting consultants by identifying and escalating issues relating to waiting lists
• Maximising theatre capacity through effective scheduling

This is a fast‑paced role requiring strong organisation, high accuracy, and a commitment to excellent customer service.

About the Team/Service

You will be part of a supportive, experienced administrative team that works closely with clinical services to ensure patients receive timely, coordinated care. MidCentral values inclusivity, teamwork, and continuous improvement.

Employing over 2500 people, MidCentral offers a supportive work environment that accepts and values all employees. We actively seek Maori kaimahi into our workforce and provide an environment which delivers our commitment to equity, diversity, and inclusion.

MidCentral region offers an excellent lifestyle for families with scenic spots for hiking and mountain-biking, great schools and tertiary institutions. With the mountains, city and sea at your doorstep, you'll get to taste the best of both worlds - the perfect blend of rural and city living.

About the Location

Manawatu is known for its effortless blend of city and rural living; here you can choose your ideal lifestyle, from peaceful rural villages, to bustling townships, or city life. It's a family-friendly place that's easy to live and work, with easy access to an array of outdoor activities - beaches, ski fields, lakes, mountains, as well as fantastic mountain biking and hiking tracks. No traffic and an easy commute to work, really help a with true work-life balance. Our fantastic central location means exploring other parts of New Zealand is easy as a drive or a short flight. We are well served with excellent schooling options, as well as two tertiary institutes - Massey University and the International Pacific College.

For more information on living and working in the Manawatu click here

About you

You will bring:

• Proven experience in administration, scheduling, or customer service (healthcare experience advantageous)
• Excellent communication and professional telephone manner
• Strong computer literacy and accurate data entry skills
• The ability to prioritise and manage a busy workload
• A commitment to patient‑centred service, confidentiality, and quality
• Understanding of Te Tiriti o Waitangi and its application in healthcare

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Maori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click "apply now." All applications must be submitted through our online careers' portal by the advertised date. If you have any questions about the role, please contact Roxanne Janse Van Rensburg <Roxanne.JanseVanRensburg@midcentraldhb.govt.nz>

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.