Office Administrator & Logistics Coordinator

Please Quote Reference Number 16857

• Varied role with admin, customer service & logistics duties
• Mix of office and yard work - no two days the same
• Down-to-earth team with reliable hours & PPE supplied

About Us

Woodward's Firewood is a locally owned and operated Taranaki business based in Bell Block, supplying quality firewood to homes and businesses across the region. We're known for being reliable, hardworking, and delivering great customer service. With a strong team environment and plenty of hands-on work, we take pride in keeping Taranaki warm year-round.

The Role in a Nutshell

We aren't looking for a typical "desk jockey." In the firewood business, the pace changes with the seasons, and we need a versatile Office Administrator who can keep the paperwork organised while managing the organised chaos of a busy yard. This is a steel-cap boot environment where high heels and fancy clothes don't cut the mustard. One minute you'll be invoicing clients; the next, you'll be the face of the company helping a customer choose the right wood for their wood burner or coordinating trucks for delivery to ensure our "loads" get where they need to go.

Key Responsibilities

Office & Financial Administration:

• Manage daily invoicing, accounts receivable, and basic bookkeeping.
• Maintain accurate customer databases and filing systems.
• Handle incoming emails and general business correspondence.

Customer Service Excellence:

• Act as the first point of contact for phone-in, online, and walk-in customers.
• Provide advice on wood types (e.g., Pine vs. Gum/Manuka), moisture content, and burning efficiency.
• Process payments and handle post-delivery feedback or concerns.

Logistics & Load Coordination:

• Schedule Deliveries: Map out efficient routes for drivers to maximize daily deliveries.
• Inventory Tracking: Monitor woodpile levels and coordinate with the yard team to ensure stock is seasoned and ready for dispatch.
• Load Management: Ensure the right volume (cubic metres) is assigned to the right truck for the right customer.

What We're Looking For:

• The "Juggler" Mentality: You can switch from a detailed spreadsheet to a ringing phone without losing your cool.
• Local Geography Knowledge: You should have a good grasp of the local area to help plan delivery routes effectively.
• Tech Savvy: Proficiency in MS Office and experience with MYOB and POS
• Physical Resilience: While there are some office-based tasks, you aren't afraid to step into the yard to check a load, chat with a driver or serve customers which includes operating basic machinery and help with the bagging of firewood and kindling.
• Communication: You can talk shop with the yard crew and provide excellent customer service.

Qualifications & Experience:

• Experience: confident in office administration, retail management, or logistics.
• Industry Knowledge: Previous experience in customer service, firewood, or agricultural sectors is a plus, but we are happy to train someone with the right attitude.
• License: A valid driver's license is required.

Why Join Us?:

• Competitive hourly rate
• A down-to-earth, hardworking team environment
• Employee discounts on firewood
• Reliable hours
• All PPE supplied

How to Apply: Send your CV and a brief cover letter explaining why you're the perfect fit to join our hardworking team and keep our operation running smoothly year-round. Please Quote Reference Number 16857