Operations Assistant

Are you passionate about the transport industry and eager to grow your career?

Tranzit is an award-winning transport and tourism provider operating throughout New Zealand, and we are seeking an experienced Operations Assistant to support our busy Tranzit Coachlines Central team based in Taupo.

You will work closely with our Operations Supervisor and wider team, providing day-to-day operational support to ensure safe, reliable, and quality transport for our clients. This is a fast-paced and dynamic industry, and the role is ideal for someone who thrives on change, enjoys methodical decision-making, and likes seeing the results of their work in action.

As our business continues to grow, there is opportunity for career advancement and professional development. If you enjoy a dynamic work environment and want to grow alongside us, this is the perfect opportunity.

Hours will vary between term time and school holidays, and some flexibility is expected. Due to business requirements and service schedules, you will occasionally be required to be on-call. This role includes driving a school run during the school term. At Tranzit, we lead from the front, so the role also involves pitching in with other duties from time to time, including cleaning and supporting our central business teams as needed.

What you'll do

• Assist our operations team in coordinating the urban network and supporting the urban driving team under the guidance of the Operations Supervisor
• Support KPI performance management, focusing on improving reliability and service quality and, in turn, minimising abatements
• Provide operational and administrative support to the Operations Supervisor and wider team
• Order and process staff uniforms, stationery, and other depot supplies
• Support administrative reporting, including coordinating bus audits and fault reports
• Assist with processing customer quotes and pricing requests, providing timely and accurate responses to client enquiries
• Foster a proactive Health and Safety culture by assisting with committee meetings and helping the team comply with requirements

Who we're looking for

• A strong customer delivery focus
• Strong teamwork and collaboration skills, with a willingness to take initiative and develop leadership potential
• Positive, pragmatic, and well-balanced approach to problem-solving and decision-making
• Flexible and adaptable in your role
• Advanced technical skills and willingness to learn new technology
• Current Class 2 or 4 driver's licence and Passenger Endorsement or the willingness and ability to obtain these
• Transport industry experience is essential

What we can offer

• Career development and growth opportunities
• Competitive package
• Work perks, including discounts with Tranzit group companies and industry partners
• Laptop, phone, and use of a company vehicle for work-related travel
• A passionate and driven team with a family-feel culture

About us

With 100 years in the industry, Tranzit is a leader in high-quality transport and tourism services across Aotearoa, New Zealand. We employ over 2,000 team members nationwide and pride ourselves on being an award-winning, family-owned Kiwi company. We are committed to quality transport solutions backed by solid health, safety, and wellbeing principles.

We will be assessing candidates as they apply, so apply today! For questions about the role, contact Ruth Osmond on 027 444 2582.

Applicants should have NZ residency or a valid NZ work permit. Successful applicants will be required to pass a drug and alcohol test and police background check as part of pre-employment screening.

To apply for this job go to: https://tranzit.recruitmenthub.co.nz/Our-Current-Vacancies & enter ref code: 6856868.

Applications close 22 Feb 2026