Office administrator / Service Advisor

We are a busy, family-owned, and reputable automotive workshop based in Mount Maunganui, and we are seeking an experienced Office Administrator / Service Advisor to join our team.

This is a pivotal front-of-house role, where providing exceptional customer service is our top priority. We are looking for an energetic, friendly, and organised people person who enjoys being the first point of contact and creating a positive experience for every customer.

With strong communication skills and a high attention to detail, you will ensure the smooth and efficient day-to-day operation of the office.

Fundamental parts of the role include:

• Managing booking enquiries and daily workload
• Maintaining clear and open communication between our workshop technicians and customers
• Accurately preparing repair orders and completing customer invoicing
• Liaising with local and national parts suppliers to ensure orders are processed accurately and efficiently
• Reconciling monthly accounts

Excellent computer skills are essential, as you will be using workshop management software, supplier ordering platforms, and email to complete core administrative tasks. Your natural organisational ability allows you to work calmly and effectively, even in a fast-paced environment.

Previous experience in the automotive industry is an advantage but not essential, as full training will be provided.

If this sounds like an opportunity you’d like to explore further, we’d love to hear from you. Please get in touch or send your CV to shaun@fultonautomotive.co.nz