Receptionist
Hobsonville Physiotherapy
Listing Description
Description
Hobsonville Physiotherapy is a busy, well-established healthcare clinic in Auckland’s North West. We have a large multidisciplinary team including physiotherapists, an acupuncturist, a massage therapist, and a busy in-house podiatry service – Hobsonville Podiatry. We are known for providing high-quality care and excellent patient experiences within the local community.
We are seeking a friendly, organised, and capable Receptionist / Front of House Administrator to support our team and be the first point of contact for our patients.
What We Offer / Perks
- Full-time, stable role
- Monday–Friday 8:00am–4:00pm
- Competitive hourly rate
- Supportive and friendly team environment
- Well-established clinic with strong systems and processes
- Training provided on clinic systems and workflows
- Annual $500 contribution for medical/health expenses
Key Responsibilities
- Front desk reception and patient support for both physiotherapy and podiatry services
- Booking, rebooking, and managing appointments
- Answering phones, emails, and voicemails
- Processing patient payments and invoicing
- Accurate entry of patient details and clinical documentation
- Managing ACC claims and ACC45 forms - Liaising with ACC and private insurers
- Using Gensolve (Hobsonville Physiotherapy)
- Using Cliniko (Hobsonville Podiatry)
- Southern Cross Easy-Claiming
- Scanning and uploading documents
- Maintaining a clean, professional reception area
Experience & Skills Required
- Previous experience in medical or allied health reception preferred
- Strong ACC knowledge essential
- Experience with Gensolve and/or Cliniko highly advantageous
- Excellent customer service and communication skills
- Strong organisational skills and attention to detail
- Ability to multitask and stay calm in a busy clinic environment
- Reliable, professional, and a strong team player
Apply Now If you enjoy working with people and thrive in a fast-paced healthcare environment, we’d love to hear from you.
Application details
Apply online for this role or contact Alana Whittle for more information.
