Retail and Admin Assistant

Do you have a bit of nous? Do you thrive in a challenging, busy working environment? Can you be on the phone, with one or more customers in front of you, and keep your cool? Can you ask for help, or refer to technical support when needed? Are you confident enough to ask for a sale, or a booking?

We are a tight nit team who support each other, our customers, fitting teams and agents. We manufacture towbars in Christchurch, which we send around the country. We also install our towbars and a variety of vehicle accessories at our Christchurch, Wellington and Auckland Branches.

'A day in the life' of a person this position: You’ll be first in line to answer the phone when it rings, and you’ll be the person to greet customers who come into our retail store. You’ll also creates quotes for clients using email. When you answer a call, or have a customer in front of you, you will be asking them a lot of detailed questions about their car. You’ll use our inhouse program to figure out which towbar / or car accessory they need. Once this is confirmed there will be additional information to source. It’s important to ensure this information is correct and attention to details is important. You’ll then offer an available booking appointment, and if they are not ready you’ll advise them of the extra benefits we offer. When you’re not helping customers, you will need to support the rest of the team with administration jobs and occasionally, you maybe asked to move a vehicle. In this role it’s important to have a positive and friendly manner. We are a close team, where we support each other to achieve the best outcome.

Description Tasks & Responsibilities:

• Front of House Position
• Initial Customer Welcome – Meet and Greet
• Answer phones and reply to email enquiries
• Facilitate bookings, confirmations, payment and any changes or additional details as required
• Process Purchase Orders, take receipt of deliveries of stock items, check the delivery for correctness and receipt stock into the accounting system
• Handle and answer technical queries and questions from customers with regards to vehicles – using a supplied system
• Assist with queries and sales of automotive accessories
• Other administrative task as requested from time to time

Skills Required:

• Excellent customer service skills both in person, via phone and email communication
• Friendly, personable and easy-going manner
• Sales skills a must - ability to ask for a sale / booking, add value with additional products / services, follow up on past enquiries and relate with the customer.
• Must have experience in a busy high transactional volume business, with regular interruptions yet be able to pick up and finish other tasks as time permits
• Ability to prioritize between multiple tasks, while operating efficiently and with kindness to customers and team members
• A high level of accuracy and attention to detail
• Effective written and verbal communication skills, with the confidence to interact with people at all levels in the business
• Must have a full driver’s licence

IMPORTANT NOTE :

• All applications must be via TradeMe, not direct email
• All applications MUST have an accompanying covering letter
• Potential Candidates must be available for an in person interview at our Sydenham branch.