Digital E-Comm Assistant & Customer Experience

About the Role

Planet Vintage is currently in a major growth phase and we’re looking for a sharp, proactive "Digital All-Rounder" to join our team in our warehouse office space in Papamoa. We have been selling vintage online for 5 years and are looking for someone to help manage the digital side of the business as we scale. This role starts at 10-20 hours per week, with a real opportunity to grow in the role for the right person. If you want to check us out we're at http://www.planetvintage.store and @planetvintage.store on socials.

The Day-to-Day:

• Shopify Management: Accurate listing of 200+ products per drop. You will be the final eyes on meta-fields, descriptions, and tags to ensure every drop is ready to go live. (Training provided).
• Customer Care: Managing emails and social media queries in a professional and friendly tone of voice. Handling returns and ensuring a positive experience for our community.
• Lightroom Editing: Using Adobe Lightroom to edit raw product photos into site-ready assets (Training provided).
• Business Support: General admin, ordering office supplies, and assisting the Directors and team with daily tasks.

Requirements:

• Friendly and Professional: Excellent communication skills and high English comprehension.
• Eye for Detail: You are highly organised and catch the tiny details that others might miss.
• Proactive Initiative: We are a rapidly growing small business. We value someone who takes initiative and looks for ways to improve processes rather than waiting to be told what to do.
• Multitasking: The ability to flick between tasks efficiently as needed—there are a lot of moving parts every week.
• Tech Savvy: Proficient in macOS and comfortable learning new software quickly.

The "Nice-to-Have" Bonus Points:

• Vintage/Resale Obsessed: If you have a background in reselling or simply love the thrill of the secondhand/vintage find, you’ll fit right in.
• Social Media Savvy: Experience with content creation for social media is a plus, as the role may overlap here.
• Small Business Interest: An interest in how small businesses grow and a desire to contribute to that growth.

To Apply: Please send through your CV and a brief cover note. Applicants without a personalised cover letter won't be considered. We look forward to hearing from you!